ServiceNow Architect

Unipharmedtech; Ireland; Remote; EUR 90,000 - 130,000; Full time

Job summary

Unipharmedtech in Ireland is seeking a ServiceNow Architect to lead the design and strategic development of our new ServiceNow instance. You will work closely with our consultancy partner and internal stakeholders to ensure the platform is scalable, secure, and aligned with our long-term ITSM and enterprise service management goals.

A key focus is establishing a robust reporting framework using Performance Analytics, Reporting, and Dashboards, while guiding integrations, governance, and future

Qualifications

• Enterprise ServiceNow architecture experience.
• Strong ITSM module knowledge.
• Proven reporting/analytics with Performance Analytics.

Responsibilities

• Define and maintain the overall ServiceNow architecture.
• Lead design/implementation of ITSM modules (Incident, Problem, Change, Request, CMDB).
• Build and oversee reporting/analytics framework using Performance Analytics, Reporting, and Dashboards.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Ensure governance, security, and performance best practices.

Skills

ServiceNow Architect

ITSM expertise

Performance Analytics

Dashboards

Reporting

Flow Designer

IntegrationHub

JavaScript/ Glide

CMDB design

Security governance

Stakeholder management

Mentorship

Tools

Flow Designer

IntegrationHub

Glide scripting

CMDB design

Job description

## ServiceNow ArchitectApply: CityWest Office: Full time: Posted Today: JR-0000006519**ServiceNow Architect****Full-time, Permanent****CityWest**As the ServiceNow Architect, you will lead the design and strategic development of our new ServiceNow instance. You will work closely with our consultancy partner and internal stakeholders to ensure the platform is scalable, secure, and aligned with our long-term ITSM and enterprise service management goals. A key responsibility will be establishing a robust reporting framework to support operational insights, compliance, and strategic decision-making.Key Responsibilities:* Define and maintain the overall architecture of the ServiceNow platform.* Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).* Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.* Collaborate with stakeholders to gather requirements and translate them into scalable solutions.* Ensure platform governance, security, and performance best practices are followed.* Design and oversee integrations with third-party systems (e.g., monitoring tools, HR, finance).* Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).* Provide technical leadership and mentorship to ServiceNow developers and administrators.* Conduct architectural reviews and ensure alignment with enterprise IT strategy.* Stay current with ServiceNow releases and recommend adoption strategies.Required Skills & Experience:* Proven experience as a ServiceNow Architect in enterprise environments.* Deep understanding of ServiceNow platform capabilities and limitations.* Strong experience with ITSM processes and ServiceNow modules.* Expertise in ServiceNow reporting tools including Performance Analytics, ScheduledReports, and Dashboards:* Experience with scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.* Familiarity with ServiceNow data models, CMDB design, and service mapping.* Excellent communication and stakeholder management skills.* ServiceNow Certified System Administrator and Certified Application Developer (preferred). - ServiceNow Certified Technical Architect (highly desirable).