ServiceNow Architect: Enterprise ITSM & Analytics Leader

Uniphar Group; Dublin; On-site; EUR 110,000 - 140,000; Full time

Job summary

Uniphar CityWest in Ireland is seeking an experienced ServiceNow Architect to lead the design and strategic development of our new ServiceNow instance. You will collaborate with our consultancy partner and internal stakeholders to ensure a scalable, secure platform aligned with long‑term ITSM and enterprise service management goals.

A key responsibility is establishing a robust reporting framework to support operational insights, compliance, and strategic decision‑making, including governance

Qualifications

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.
• Expertise in ServiceNow reporting tools including Performance Analytics, Reporting, and Dashboards.

Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
• Ensure platform governance, security, and performance best practices are followed.
• Design and oversee integrations with third‑party systems (e.g., monitoring tools, HR, finance).
• Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).
• Provide technical leadership and mentorship to ServiceNow developers and administrators.
• Conduct architectural reviews and ensure alignment with enterprise IT strategy.
• Stay current with ServiceNow releases and recommend adoption strategies.

Skills

ServiceNow Architect

ITSM

Performance Analytics

Reporting & Dashboards

Flow Designer

IntegrationHub

JavaScript

Glide

CMDB design

Stakeholder management

Tools

ServiceNow Reporting Tools

CMDB

Job description

Uniphar CityWest in Ireland is seeking an experienced ServiceNow Architect to lead the design and strategic development of our new ServiceNow instance. You will collaborate with our consultancy partner and internal stakeholders to ensure a scalable, secure platform aligned with long‑term ITSM and enterprise service management goals.

A key responsibility is establishing a robust reporting framework to support operational insights, compliance, and strategic decision‑making, including governance