Hybrid Order Entry Specialist | Galway

ASSA ABLOY Entrance Systems AB; Galway; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Career development

Inclusive culture

Job summary

HID Global in Galway, Ireland, is seeking an Order Entry Specialist to join our Customer Service team. You will process orders from internal and external customers within SLA, build relationships, and contribute to continuous improvements in a fast-paced environment.

The role requires prior customer service or order management experience, proficiency with MS Office, and familiarity with Oracle/Salesforce; OCR tools and operating systems knowledge are a bonus. Hybrid work arrangement available.

Qualifications

• Customer Service or Order management experience essential.
• Experience in a busy customer service/order management role is preferred.
• Experience in a tech environment is advantageous.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Familiar with Windows and other common OS.

Responsibilities

• Process orders from internal and external customers within SLA.
• Identify trends in orders and assist with resolution with Customer Service.
• Build knowledge of HID products and attend training as required.
• Maintain strong relationships with customers and stakeholders.
• Support process improvements with an agile approach.

Skills

Customer service

Order management

MS Office

Oracle

Salesforce

OCR tools

Operating systems

Tools

Oracle

Salesforce

OCR tools

Job description

HID Global in Galway, Ireland, is seeking an Order Entry Specialist to join our Customer Service team. You will process orders from internal and external customers within SLA, build relationships, and contribute to continuous improvements in a fast-paced environment.

The role requires prior customer service or order management experience, proficiency with MS Office, and familiarity with Oracle/Salesforce; OCR tools and operating systems knowledge are a bonus. Hybrid work arrangement available.