Customer Experience Advocate - Onboarding & Escalations

ASSA ABLOY Sicherheitstechnik GmbH; Galway; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Career development opportunities

Inclusive culture

Job summary

HID Global in Galway, Ireland is seeking a Customer Service Advocate to join our dynamic team. You will act as an escalation point for complex customer issues, support Sales activities, and help onboard customers with ordering processes and first-order readiness.

The role requires strong communication in English, experience with CRM tools, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Minimum of 2 years’ Customer Service experience, preferably in the high technology industry.

Responsibilities

• Act as an escalation point for complex customer issues and support Sales activities.

Skills

Customer service

Communication

Team collaboration

Problem solving

Tools

Oracle

Salesforce

MS Office

Job description

HID Global in Galway, Ireland is seeking a Customer Service Advocate to join our dynamic team. You will act as an escalation point for complex customer issues, support Sales activities, and help onboard customers with ordering processes and first-order readiness.

The role requires strong communication in English, experience with CRM tools, and the ability to manage multiple priorities in a fast-paced environment.