Hybrid Customer Service Rep – Finance Career Growth

LGBT Great; Dundalk; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid working model

QFA designation support

Bonus scheme

Career progression

Annual leave

Maternity/paternity leave

Pension

Wellbeing programmes

Job summary

Irish Life in Dundalk offers full-time, hybrid roles in our customer service centre. We recruit for Customer Service Representatives and Senior Representatives, with structured induction on site in Dundalk and ongoing training.

The role focuses on delivering high-quality customer experiences across life, pensions and investments, with support for professional qualifications. Employees benefit from a blended work model, opportunities for progression, and a comprehensive benefits package including

Qualifications

• Excellent communication skills, both verbal and written, across phone, email, and webchat channels.
• Proficient in Word, Excel and Outlook; able to learn multiple systems.
• Strong drive for results; able to meet deadlines and SLAs.
• Team-oriented with a collaborative approach to cross‑team work.
• Willingness to learn and apply new skills, with a growth mindset.

Responsibilities

• Handle customer calls as a core duty.
• Answer inbound and make outbound calls professionally.
• Listen to understand customer needs and explain products clearly.
• Take ownership to resolve queries and provide support.
• Respond to queries across multiple channels (phone, email, webchat).
• Log interactions and update information in systems accurately.
• Support customers using digital services and portals.
• Meet service levels and quality targets; manage workload.

Skills

Communication skills

Word Excel Outlook

Multi-channel communication

Team collaboration

Results driven

Adaptability

Growth mindset

Education

Leaving Certificate

Business-related higher diploma/degree

Equivalent qualifications after gap

Tools

MS Office suite

Job description

Irish Life in Dundalk offers full-time, hybrid roles in our customer service centre. We recruit for Customer Service Representatives and Senior Representatives, with structured induction on site in Dundalk and ongoing training.

The role focuses on delivering high-quality customer experiences across life, pensions and investments, with support for professional qualifications. Employees benefit from a blended work model, opportunities for progression, and a comprehensive benefits package including