Insurance Customer Service & Sales Representative

Strategic Staffing Solutions; Dublin; Hybrid; EUR 34,000 - 42,000; Full time

Job summary

Strategic Staffing Solutions in Dublin, Ireland is seeking an Insurance Customer Service & Sales Representative for a 12-month contract-to-hire opportunity. This hybrid role combines delivering telephone-based general insurance support with proactive member service and targeted sales.

The ideal candidate will have experience in customer service or sales within insurance or financial services, strong English communication, and the ability to work in a fast-paced, regulated environment while

Qualifications

• Previous experience in a customer-facing, customer service, or sales environment.
• Excellent verbal and written business English communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to multitask effectively within a Windows-based operating environment.
• Strong problem-solving and critical-thinking skills.
• Ability to follow established policies, procedures, and regulatory requirements.
• Comfortable communicating with members by telephone.

Responsibilities

• Deliver telephone-based support to members across all aspects of general insurance underwriting.
• Respond to member questions, requests, concerns, and disputes efficiently and professionally.
• Provide exceptional levels of member service.
• Build strong relationships with existing and prospective members.
• Use conversations and active listening to identify member needs.
• Recommend appropriate insurance products and solutions based on individual member needs.
• Explain insurance products, coverage, and available options clearly and accurately.
• Identify appropriate sales opportunities and confidently close sales.
• Achieve established sales and service targets.
• Maintain accurate member and account information.
• Follow European, U.S., and international regulatory compliance guidelines and procedures.
• Apply risk management principles and consistently adhere to established policies and processes.
• Participate in ongoing training, coaching, and professional development.
• Respond positively to feedback and adapt to changing business needs.
• Identify and elevate systemic issues that may impact member satisfaction.

Skills

Customer service

Sales

Insurance

Financial services

Banking

Claims

Account management

Retail

Hospitality

Job description

Insurance Customer Service & Sales Representative

Location: Dublin, Ireland | Hybrid
Relocation: Open to candidates willing to relocate to Ireland at their own expense
Starting Salary: €38,300
Contract Length: 12 Months
Employment Type: Contract-to-Hire

Insurance Customer Service & Sales Representative Job in Dublin, Ireland

Strategic Staffing Solutions is hiring Insurance Customer Service & Sales Representatives in Dublin, Ireland for a 12-month contract-to-hire opportunity.

This hybrid insurance position is ideal for professionals with experience in customer service, sales, insurance, financial services, banking, claims, account management, retail, hospitality, or other customer-facing environments.

We are considering candidates who already live in Ireland as well as candidates who are open to relocating to Dublin or the surrounding area.

At this time, relocation assistance is not provided. Candidates relocating for this opportunity must be willing to fund their own relocation expenses.

Candidates must also have, or be able to obtain, the appropriate authorization to live and work in Ireland.

What You’ll Do

As an Insurance Customer Service & Sales Representative, you will work directly with members to provide exceptional service, understand their insurance needs, resolve issues, and recommend appropriate insurance products and solutions.

Responsibilities include:

• Deliver telephone-based support to members across all aspects of general insurance underwriting.
• Respond to member questions, requests, concerns, and disputes efficiently and professionally.
• Provide exceptional levels of member service.
• Build strong relationships with existing and prospective members.
• Use conversations and active listening to identify member needs.
• Recommend appropriate insurance products and solutions based on individual member needs.
• Explain insurance products, coverage, and available options clearly and accurately.
• Identify appropriate sales opportunities and confidently close sales.
• Achieve established sales and service targets.
• Maintain accurate member and account information.
• Follow European, U.S., and international regulatory compliance guidelines and procedures.
• Apply risk management principles and consistently adhere to established policies and processes.
• Participate in ongoing training, coaching, and professional development.
• Respond positively to feedback and adapt to changing business needs.
• Identify and elevate systemic issues that may impact member satisfaction.

Required Qualifications

• Previous experience in a customer-facing, customer service, or sales environment.
• Excellent verbal and written business English communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to multitask effectively within a Windows-based operating environment.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively in a fast-paced professional environment.
• Strong attention to detail.
• Ability to follow established policies, procedures, and regulatory requirements.
• Comfortable communicating with members by telephone.
• Ability to work both independently and collaboratively as part of a team.

Preferred Qualifications

Previous experience in one or more of the following areas is preferred:

• Insurance
• Insurance customer service
• Insurance sales
• Financial services
• Banking
• Claims
• Account management
• Customer service
• Member services
• Contact center or call center
• Retail sales
• Hospitality
• Other high-volume customer-facing environments

Previous insurance experience is helpful but is not the only background being considered. Candidates with strong transferable customer service, communication, relationship-building, and sales skills are encouraged to apply.

Skills and Abilities

Service Excellence: Proven ability to deliver exceptional service and create a positive member experience.

Communication: Excellent verbal and written communication skills with strong active listening abilities.

Relationship Building: Ability to establish trust, build rapport, and understand individual member needs.

Problem Solving: Strong analytical and critical-thinking skills with the ability to resolve issues efficiently and professionally.

Sales: Ability to identify appropriate sales opportunities based on member needs, explain solutions, and confidently close sales.

Member Focus: Commitment to understanding member needs and providing appropriate products, services, and solutions.

Risk Management: Ability to operate effectively within a regulated environment while following established policies, procedures, and compliance requirements.

Organization: Ability to manage multiple member interactions, priorities, documentation requirements, and follow-up activities.

Adaptability: Ability to remain effective in a fast-paced environment and respond positively to change.

Self-Development: Commitment to continuous learning, coaching, feedback, and professional growth.

Relocating to Dublin, Ireland

You do not need to currently live in Ireland to be considered for this opportunity.

We are open to candidates who are genuinely interested in relocating to Ireland for work and who are comfortable funding their own relocation.

The position is hybrid in Dublin, but candidates may also consider surrounding commuter areas such as Maynooth, Leixlip, Celbridge, Balbriggan, Drogheda, and Naas, depending on their preferred lifestyle and commute.

Candidates must have, or be able to obtain, the appropriate authorization to live and work in Ireland.

Why Consider This Opportunity?

• 10 positions available
• Opportunity to live and work in Dublin, Ireland
• €38,300 starting salary
• Hybrid work environment
• 12-month contract-to-hire opportunity
• Customer service and sales-focused career path
• Opportunity to gain experience within the insurance and financial services industry
• Strong fit for professionals with transferable customer-facing experience
• Open to qualified candidates who are willing to relocate to Ireland

U.S. military veterans, transitioning service members, military spouses, and other military-connected professionals with relevant transferable experience are encouraged to apply.