Hybrid Banking Administrator for SME & Retail Operations

PTSB; Dublin; Hybrid; EUR 26,000 - 36,000; Full time

Job summary

PTSB is a leading Irish bank with a broad customer base in retail banking and SME services. This role in the Banking Services Centre focuses on accurate data entry, record maintenance, and responsive support to internal departments and customers.

You will work in a structured team, handling confidential information with discretion. The position offers a hybrid model based in Dublin, with training provided for banking systems and processes.

Qualifications

• Ordinary Leaving Certificate or equivalent required, with English and Maths included.
• Experience in financial services is beneficial but not required; training will be provided.
• Excellent PC skills, especially Word and Excel.
• Keen attention to detail and strong organisational abilities.
• Strong communication and interpersonal skills to collaborate across teams.
• Ability to work under time pressure and meet SLA targets.

Responsibilities

• Update customer accounts and maintain accurate records using banking systems.
• Support drawdown processes for Residential and SME loans.
• Respond to queries and ensure timely correspondence with other departments.
• Provide telephone and administrative support to customers, branches, and Open24.
• Ensure compliance with regulatory standards in all tasks.
• Contribute to Performance Management agendas and team goals.
• Work in a pressurised environment while maintaining quality service.
• Build strong working relationships to deliver seamless service.

Skills

Word

Excel

Attention to detail

Time management

Communication

Education

Leaving Certificate

Tools

Open24

Job description

PTSB is a leading Irish bank with a broad customer base in retail banking and SME services. This role in the Banking Services Centre focuses on accurate data entry, record maintenance, and responsive support to internal departments and customers.

You will work in a structured team, handling confidential information with discretion. The position offers a hybrid model based in Dublin, with training provided for banking systems and processes.