SME New Business Administrator

PTSB; Dublin; Hybrid; EUR 26,000 - 36,000; Full time

Job summary

PTSB is a leading Irish bank with a broad customer base in retail banking and SME services. This role in the Banking Services Centre focuses on accurate data entry, record maintenance, and responsive support to internal departments and customers.

You will work in a structured team, handling confidential information with discretion. The position offers a hybrid model based in Dublin, with training provided for banking systems and processes.

Qualifications

• Ordinary Leaving Certificate or equivalent required, with English and Maths included.
• Experience in financial services is beneficial but not required; training will be provided.
• Excellent PC skills, especially Word and Excel.
• Keen attention to detail and strong organisational abilities.
• Strong communication and interpersonal skills to collaborate across teams.
• Ability to work under time pressure and meet SLA targets.

Responsibilities

• Update customer accounts and maintain accurate records using banking systems.
• Support drawdown processes for Residential and SME loans.
• Respond to queries and ensure timely correspondence with other departments.
• Provide telephone and administrative support to customers, branches, and Open24.
• Ensure compliance with regulatory standards in all tasks.
• Contribute to Performance Management agendas and team goals.
• Work in a pressurised environment while maintaining quality service.
• Build strong working relationships to deliver seamless service.

Skills

Word

Excel

Attention to detail

Time management

Communication

Education

Leaving Certificate

Tools

Open24

Job description

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

Your Role:

As an Administrator in the Banking Services Centre (BSC), you will need to be well organised and efficient and enjoy maintaining accurate records. As you will be handling confidential information you must be discreet and considerate. On a typical day, your role could involve updating customer accounts (data entry), reviewing, and filing correspondence, responding to queries from other Departments in the Bank and other ad hoc administrative duties as requested by You will work closely with colleagues within Customer Operations team, Business Banking and Distribution to deliver on the Business objectives.

Your Responsibilities:

• Use Customer Operations and bank systems to work daily volumes of workloads efficiently and effectively
• Support fulfilment of drawdown of Residential and SME loans
• Respond to daily queries and correspondence in a timely mannerWork to maintain Customer Operations service level agreements
• Provide ongoing telephone and administrative support to customers, branches, Open24 and other bank business units
• Ensures all regulatory and compliance standards are adhered to in full
• Proactive participation on the bank's Performance Management agenda
• To be able to work in a challenging and pressurised environment
• Maintain effective working relationships, adapting approach when necessary
• Ensure that service expectations are achieved, and commitments are delivered

Requirements:

• Minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience.
• Some experience in financial services in either an operations or customer facing role would be beneficial. Training will be provided.
• Excellent PC skills (in particular Word and Excel)
• Keen attention to detail with good organisational skills
• Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.
• Ability to demonstrate initiative and follow through on tasks. Good time management skills with the ability to work to Service Level Agreements

This is a permanent position based in PTSB's St.Stephens Green Dublin (Hybrid option available within the Republic Of Ireland Only)

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.