Hungarian QA & Policy Specialist | On-Site Dublin

TP; Dublin; On-site; EUR 38,000 - 51,000; Full time

Job summary

TP is seeking an Operational Subject Matter Expert (Hungarian & English) to support Dublin-based customer operations. This full-time on-site role demands bilingual fluency and hands-on coaching to elevate agent performance in real-time across shifts.

You will investigate user reports, rapidly resolve issues, and act as the liaison between Quality, Training and Ops to implement new policies. A track record of 2+ years in a shared services or BPO environment, cultural insight, and empathetic,

Qualifications

• Bilingual fluency in Hungarian and English.
• 2+ years in a shared services or BPO environment with coaching experience.
• Strong cultural intuition for market nuances and smart decision-making.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents.
• Rapid Resolution: investigate user reports and upscale abusive content quickly and accurately.
• Connect the Dots: liaison between Quality, Training, and Ops to roll out new policies and standards.
• Advocate for Users: act with urgency and empathy, aligning actions with community needs.

Skills

Bilingual Hungarian & English

Coaching skills

Fast-paced experience

Cultural intuition

Adaptable communication

Job description

TP is seeking an Operational Subject Matter Expert (Hungarian & English) to support Dublin-based customer operations. This full-time on-site role demands bilingual fluency and hands-on coaching to elevate agent performance in real-time across shifts.

You will investigate user reports, rapidly resolve issues, and act as the liaison between Quality, Training and Ops to implement new policies. A track record of 2+ years in a shared services or BPO environment, cultural insight, and empathetic,