HR Support Administrator

PTSB; Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

PTSB is seeking an HR Support Administrator to join the People Services team in Dublin. The role focuses on delivering high-quality HR admin, maintaining employee records and supporting HR systems with a service-oriented approach.

You will handle inquiries, ensure data integrity and assist with reporting, while contributing to process improvements and regulatory compliance in a hybrid work setting.

Qualifications

• Excellent interpersonal and customer service standards.
• Proven ability to meet tight deadlines and manage priorities.
• Discretion handling confidential or sensitive information.
• Solid knowledge of current employment legislation and compliance.
• Clear written and spoken communication skills.
• Strong organizational skills and structured work approach.

Responsibilities

• Provide administrative support across the full employee lifecycle from onboarding to offboarding.
• Respond to queries from employees, managers and stakeholders in a timely, professional manner.
• Maintain accurate employee records and data integrity across HR systems.
• Prepare HR documentation and routine employment transactions.
• Support People Services processes in line with service levels and standards.
• Ensure compliance with policies, legislation and data protection obligations.
• Assist with reporting, data audits and management information requests.
• Build relationships with stakeholders across People Services and the business.
• Identify opportunities for process improvement, standardisation and automation.
• Support HR projects and cyclical activities as required.

Skills

Interpersonal skills

Customer service

Deadline discipline

Written & verbal communication

Attention to detail

Team collaboration

Job description

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

Your Role

As a HR Support Administrator, you will be part of the People Services team and provide high-quality administrative and operational support across a wide range of HR processes and activities. You will play a key role in ensuring the efficient delivery of HR services, maintaining accurate employee records, supporting HR systems and processes, and responding to employee and stakeholder queries in a timely and professional manner. The role requires a strong focus on service delivery, data accuracy, process compliance, and continuous improvement to support the evolving needs of the business and the People function. You will work collaboratively across the wider HR team, providing flexible support across multiple People Services activities as business priorities require. This is an important role within the HR service delivery model, helping to ensure a consistent employee experience, adherence to internal policies and regulatory requirements, and the integrity of employee data and HR processes.

Your Responsibilities

• Provide administrative support across the full employee lifecycle, including onboarding, employee changes and offboarding activities.
• Respond to employee, manager and stakeholder queries in a timely, professional and customer-focused manner.
• Maintain accurate employee records and ensure data integrity across HR systems and documentation.
• Prepare and process HR documentation, correspondence and routine employment-related transactions.
• Support the delivery of People Services processes in line with agreed service levels and operational standards.
• Ensure compliance with internal policies, regulatory requirements, employment legislation and data protection obligations.
• Assist with reporting, data audits, quality assurance activities and management information requests.
• Build effective relationships with stakeholders across the People function and wider business.
• Identify opportunities for process improvement, standardisation and automation to enhance service delivery.
• Support People Services projects, initiatives and cyclical HR activities as required.

Requirements

• Excellent interpersonal skills and high professional standards for customer service and work quality.
• Proven ability of delivering to tight deadlines.
• Clear track record of working effectively in situations that require sound decision making and may involve confidential or sensitive matters.
• Solid understanding of current employment legislation and compliance.
• Excellent written and oral communication skills.
• Strong attention to detail with the ability to use strong judgment skills to identify and resolve problems.
• Excellent organisational and communication skills. Highly organised and structured in approach.
• Ability to work on one's initiative and in team environment.
• Cross-functional teamwork and collaboration skills are integral to the position.
• Driven to support a smooth running, effective and efficient HR service.

This is a 24 month Fixed Term Contract position based in PTSB's St.Stephens Green Dublin (Hybrid option available within the Republic Of Ireland Only).

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.