Shared Services Support Administrator

PTSB; Dublin; On-site; EUR 34,000 - 46,000; Full time

Job summary

PTSB in Dublin is seeking a Support Administrator to join the Shared Services function and support the Group Security Team from our St. Stephen's Green head office.

You will provide administrative support, coordinate security-related activities, and help implement security policies and procedures. The role requires strong organizational skills, attention to detail, discretion with sensitive information, and excellent communication.

Qualifications

• Proficient in MS Office with strong Excel and PowerPoint skills.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent written and verbal communication.
• Strong organizational and prioritization abilities.
• Experience supporting security or regulatory compliance is a plus.

Responsibilities

• Provide comprehensive administrative support to the Central Security Team, including scheduling meetings, triage of work requests from critical Third Parties, and preparing reports.
• Coordinate security-related activities, such as incident response, security audits, and compliance checks.
• Maintain and update security documentation, including policies, procedures, and incident reports.
• Serve as a point of contact for internal and external stakeholders, ensuring effective communication and timely resolution of security-related inquiries.
• Manage and organize security-related data, ensuring accuracy and confidentiality.
• Assist in organising and coordinating security training sessions for bank employees.
• Support the team in ensuring compliance with regulatory requirements and internal security policies.
• Assist in the documentation and follow-up of security incidents, ensuring proper escalation and resolution.

Skills

MS Office Suite

Communication skills

Interpersonal skills

Confidentiality awareness

Customer service orientation

Tools

MS Office

Job description

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

Your Role:

This St. Stephens Green based position provide a unique opportunity to join the Shared Services function. The Support Administrator will play a crucial role in ensuring the smooth operation of the Group Security Team for PTSB. This role involves providing administrative support, coordinating security-related activities, measuring compliance, and assisting in the implementation of security policies and procedures. The ideal candidate will have strong organizational skills, attention to detail, and the ability to handle sensitive information with discretion.

Your Responsibilities:

• Administrative Support: Provide comprehensive administrative support to the Central Security Team, including scheduling meetings, triage of work requests from critical Third Parties, and preparing reports.
• Coordination: Assist in coordinating security-related activities, such as incident response, security audits, and compliance checks.
• Documentation: Maintain and update security documentation, including policies, procedures, and incident reports.
• Communication: Serve as a point of contact for internal and external stakeholders, ensuring effective communication and timely resolution of security-related inquiries.
• Data Management: Manage and organize security-related data, ensuring accuracy and confidentiality.
• Training Support: Assist in organising and coordinating security training sessions for bank employees.
• Compliance: Support the team in ensuring compliance with regulatory requirements and internal security policies.
• Incident Response: Assist in the documentation and follow-up of security incidents, ensuring proper escalation and resolution.

Requirements:

• Good Level of Technical proficiency to include strong working knowledge of MS Packages - Outlook, Word, Excel, PowerPoint
• Ability develop/maintain extensive network of relationships within PTSB.
• Respect and understanding of requirement for confidentiality.
• Strong communication skills
• Strong interpersonal skills and a commitment to customer service
• Strong sense of personal security, awareness, and integrity

This is a permanent position based onsite in PTSB's Head Office, St.Stephens Green Dublin.

Is this you?

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.