Hotel Operations Leader (F&B & Front Office)

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Educational programmes

Career progression

Online training

Employee assistance

Referral bonus

Recognition programme

Social events

Meals on duty

Employee discount

Gym & pool membership

Bike to work

Xmas savings club

On-site parking

Job summary

Great National Ballykisteen Hotel in Tipperary is seeking an Operations Manager to oversee daily hotel operations at senior level. Reporting to the General Manager, you will supervise key departments and drive guest service excellence.

The ideal candidate has 5+ years in hotel operations, with strong F&B or Front Office leadership, a passion for guest experience, and a proven track record in delivering efficiency and cost control.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• Minimum of 5 years of progressive experience in hotel operations, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of hotel operations, industry trends, and best practices.

Responsibilities

• Oversee and coordinate the activities of various departments, including front office, housekeeping, food and beverage, maintenance, and other operational areas.
• Oversee the operations of the Hotel on a day to day basis with specific responsibility for the F&B and Front Office outlets.
• Strive for excellence in guest satisfaction by ensuring exceptional service standards are consistently met and anticipating their needs.
• Address guest concerns promptly and work proactively to enhance the overall guest experience
• Efficiently allocate resources, including staff, supplies, and equipment, to meet operational demands while controlling costs and adhering to budgetary guidelines.
• Recruit, train, and mentor department heads and staff members to enhance their skills, knowledge, and professionalism.
• Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
• Hold weekly HOD meetings and prepare next steps, action plans and outcome reports on a continuous basis.
• Complete annual appraisals and career progression plans with all department heads and identify a training needs analysis and succession pathway through the Great National training academy.
• Identify operational inefficiencies and develop strategies to streamline processes, enhance productivity, and optimize resource utilization. Implement best practices and new procedures to drive operational excellence.
• Monitor and enforce quality standards in all operational aspects, including cleanliness, safety, and compliance with relevant regulations and policies.
• Ensure the implementation of health and safety protocols throughout the hotel premises, in compliance with industry regulations and company guidelines.
• Prepare regular reports on operational performance, financial metrics, and guest satisfaction.
• Analyse data to identify trends and areas for improvement.

Skills

Leadership

Guest service

Operations management

F&B management

Front Office

Team building

Budgeting

Upselling

Education

Bachelor's degree in Hospitality Management

Master's degree preferred

Job description

Great National Ballykisteen Hotel in Tipperary is seeking an Operations Manager to oversee daily hotel operations at senior level. Reporting to the General Manager, you will supervise key departments and drive guest service excellence.

The ideal candidate has 5+ years in hotel operations, with strong F&B or Front Office leadership, a passion for guest experience, and a proven track record in delivering efficiency and cost control.