Assistant Night Manager

The Dawson Hostel; Dublin; On-site; EUR 31,000 - 37,000; Full time

Job summary

The Dawson Hostel in Dublin 2 is seeking an Assistant Night Manager to lead the night front desk. You will oversee night operations, supervise the night reception team and ensure security and smooth guest services during the 23:00–07:00 shift.

Ideal candidates have prior hospitality supervisory experience and strong communication skills to manage overnight issues and coordinate with the day team.

Qualifications

• Previous experience in hotel, hostel or hospitality environment.
• Previous supervisory or senior reception experience.
• Ability to take responsibility and make independent decisions.
• Excellent communication and customer service skills.
• Calm and confident approach to difficult situations.
• Experience using hotel/hostel reservation systems and basic computer programs.

Responsibilities

• Oversee the hostel during the night and ensure the smooth running of the Front Office.
• Support and supervise the night reception team.
• Carry out regular checks of the property and communal areas.
• Ensure security, safety and quiet-hour procedures are followed.
• Handle guest requests, questions and complaints in a professional and friendly manner.
• Deal confidently with incidents or emergencies that may arise during the night.
• Complete all required reception procedures accurately.
• Monitor arrivals, departures and reservations and resolve any issues as required.
• Communicate important information and incidents clearly to the Front Office Manager and day team.
• Ensure reception and other guest-facing areas are clean, stocked, organised and ready for the morning team.
• Support the Front Office Manager with the day-to-day running of the department.
• Follow and enforce all hostel policies and procedures.
• Carry out any other reasonable duties required to support the operation.

Skills

Guest service

Communication

Leadership

Problem solving

Tools

Hotel reservation systems

Job description

The Role

Position: Assistant Night Manager
Department: Front Office
Reports to: Front Office Manager
Hours: Night shifts (23:00 to 07:00) / Full-Time (40 hours)
Location: The Dawson Hostel, Dublin 2

Key Responsibilities

• Oversee the hostel during the night and ensure the smooth running of the Front Office
• Support and supervise the night reception team
• Carry out regular checks of the property and communal areas
• Ensure security, safety and quiet-hour procedures are followed
• Handle guest requests, questions and complaints in a professional and friendly manner
• Deal confidently with incidents or emergencies that may arise during the night
• Complete all required reception procedures accurately
• Monitor arrivals, departures and reservations and resolve any issues as required
• Communicate important information and incidents clearly to the Front Office Manager and day team
• Ensure reception and other guest-facing areas are clean, stocked, organised and ready for the morning team
• Support the Front Office Manager with the day-to-day running of the department
• Follow and enforce all hostel policies and procedures
• Carry out any other reasonable duties required to support the operation

What We're Looking For

We're looking for someone who is reliable, confident and comfortable taking responsibility during the overnight shift.

You should have:

• Previous experience in a hotel, hostel or hospitality environment
• Previous supervisory or senior reception experience
• The confidence to take responsibility and make decisions independently
• Excellent communication and customer service skills
• A calm and confident approach when dealing with difficult situations
• Strong attention to detail and good organisational skills
• The ability to work reliably and independently during overnight hours
• Experience using hotel or hostel reservation systems and basic computer programs
• A positive attitude and willingness to support the wider team

Why Join Us?

This is a great opportunity for an experienced reception or hospitality professional looking to take the next step in their career and gain further management experience.

You'll be joining a busy Front Office team where no two nights are quite the same, with plenty of opportunity to take ownership and make a real difference to the overnight operation.

*This is not a sponsered position, the applicant must be able to live and work freely in Ireland.

Pay: €34,000.00 per year

Experience:

• Hospitality: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person