Hotel Duty Manager — Lead Guest Experience

Hospitaliti; Killarney; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Discounts on hotel stays

Dining discounts for staff

Meals on duty

Free coffee on duty

Staff discounts on take-away

Career progression

Employee fitness access

Wellness program

Learning & development

Flexible working hours

Job summary

O’Donoghue Ring Collection in Killarney is seeking a Duty Manager to join the management team. You will oversee the daily hotel operations and support every department to deliver exceptional customer service.

Reporting to the General Manager, you will manage events, maintain standards, anticipate guest needs, and resolve issues promptly to ensure an excellent guest experience. This is a full-time role based in Killarney.

Qualifications

• Experience as a department manager/supervisor within a fast-paced hotel.
• Hands-on experience across multiple departments.
• Excellent customer service experience.
• Fluent in English is essential.

Responsibilities

• Oversee the daily operations of the hotel.
• Support and assist every department to ensure exceptional customer service.
• Manage all functions and events and ensure set-up per customer requirements.
• Ensure quality and standards are met consistently throughout the hotel.
• Anticipate guest needs and proactively manage expectations.
• Ensure prompt resolution of customer issues.
• Attention to detail to provide an excellent guest experience.

Skills

Department manager experience

Team leadership

Customer service excellence

English fluency

Education

Hospitality Management degree

Job description

O’Donoghue Ring Collection in Killarney is seeking a Duty Manager to join the management team. You will oversee the daily hotel operations and support every department to deliver exceptional customer service.

Reporting to the General Manager, you will manage events, maintain standards, anticipate guest needs, and resolve issues promptly to ensure an excellent guest experience. This is a full-time role based in Killarney.