Duty Manager

Hollybank Trustees Ltd; Killarney; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Staff Discounts

Meals on Duty

Free Coffee on Duty

Career Progression

Wellness program

Job summary

O’Donoghue Ring Collection is seeking a Duty Manager to join the Management Team at the Killarney Plaza Hotel. This full-time position reports to the General Manager and will oversee the daily running of the hotel to deliver high standards of service.

You will lead and support all departments, coordinate functions and events, and ensure guest satisfaction. Fluent English and hotel management experience are essential for success in this role.

Qualifications

• Experience as a department manager/supervisor in a fast-paced hotel.
• Hands-on across all departments.
• Fluent English is essential.

Responsibilities

• Oversee daily hotel operations.
• Assist and support every department to ensure exceptional customer service.
• Manage all functions and events as requested by the customer.
• Ensure quality and standards are met consistently throughout the hotel.
• Anticipate guest needs and proactively manage expectations.
• Ensure prompt resolution of customer issues.
• Attention to detail to ensure guests have an excellent experience.

Skills

Department management

Staff supervision

Hospitality knowledge

Fluent English

Education

Degree in Hospitality Management

Job description

Location: On site / Killarney, Co. Kerry, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | General
Salary: Negotiable salary

O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience and standards of excellence.

The team at the Killarney Plaza Hotel is currently recruiting a Duty Manager to join the Management Team. This is a full-time position, reporting to the General Manager, the Duty Manager will oversee the daily running of the Hotel.

What you will do:

• The Duty Manager will oversee the daily operations of the Hotel.
• You will assist and support every department when required and ensure exceptional customer service is delivered.
• Manage all functions and events and ensure they are set up as per requested by the customer.
• Make sure quality and standards are met consistently throughout the hotel.
• Anticipate guest needs, and proactively manage their expectations.
• Ensure prompt resolution of customer issues.
• Attention to detail is required to ensure our guests have an excellent experience.

About you:

• Have experience as a department manager/supervisor within a fast-paced Hotel.
• Experience supporting and being hands-on across all departments.
• Degree in Hospitality Management is an advantage.
• Fluent in English is essential.

Why O’Donoghue Ring Collection?

When you join the O’Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

• Discounts on Hotel Stays and, special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to the leisure centres, Family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and spa treatments in our award-winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development, and cross-training in different departments.
• Flexible working hours, a choice of flexible hours in social environments.

If you want to make an impact, O’Donoghue Ring Collection is the place for you.

O’Donoghue Ring Collection is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team –, includingndividuals with different backgrounds, abilities, identities and experiences.