Hotel Duty Manager: Guest Experience & Operations

Neville Park Hotels; Portlaoise; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Personal and Professional Development

Leadership Development Programmes

Employee Assistance Programme

Discounted Rates at Sister Properties

Job summary

Neville Park Hotels is seeking a Junior Duty Manager to oversee daily hotel operations and uphold service standards. You will report to the General Manager/Operations Manager and ensure smooth duty management across departments, with a focus on guest satisfaction and professional conduct.

Responsibilities include managing shifts, coordinating function sheets, addressing guest concerns, training staff, and adhering to health, safety, and hygiene regulations.

Qualifications

• Previous experience in a Food & Beverage, restaurant, bar, café or hospitality environment.
• A passion for customer service and hospitality.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• The ability to work effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.
• A willingness to learn and develop new skills.
• Flexibility to work part-time hours during weekdays.
• A positive attitude and strong team player mentality.

Responsibilities

• To perform duty management shifts as required.
• To ensure that all departments are operating smoothly throughout the Hotel during your rostered shift.
• To check the function sheet on a daily basis and to ensure that all necessary preparations have been carried out for the day’s, week’s business.
• To encourage, develop and promote the highest possible levels of guest awareness and guest service.
• To deal with any guest complaints or problems in a professional and efficient manner.
• To ensure that all staff are neatly dressed, well presented and wearing the standard hotel uniform.
• To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the Hotel and to ensure others are aware of their responsibilities in this regard.
• To ensure hygiene levels are maintained at all times, which includes work practices, method of work, storage and the personal hygiene of staff.
• To attend and contribute to the Head of Department meetings when scheduled.
• To establish and develop a good working relationship with departmental managers and staff in order to meet the Hotel’s objectives.
• To assist in maintaining standard operational procedures in each department and ensuring that standards are implemented and monitored.
• To assist in training staff in particular food and beverage departments and to monitor their performance in conjunction with the Human Resource Manager.
• To assist in the sales and marketing of the hotel in conjunction with the Sales and Marketing Department.
• To implement policies and directions from senior management as may be decided from time to time.
• To wear the appropriate uniform, and to adhere to dress and appearance standards.
• To assist with any other reasonable duties as directed.
• The Operations Manager will conduct a regular performance assessment with the Duty Manager. This will include a review of all aspects of the operations, personal performance, motivation, achievements, attitude and general progress and results.
• To at all times maintain and promote all HR policies and procedures.
• To participate in all training programmes that you are scheduled for them and their team.
• To inform the HR Manager of any issues relating to colleagues and be involved in disciplinary procedures where necessary.
• To encourage, develop and manage effective team relations within the various hotel departments.

Job description

Neville Park Hotels is seeking a Junior Duty Manager to oversee daily hotel operations and uphold service standards. You will report to the General Manager/Operations Manager and ensure smooth duty management across departments, with a focus on guest satisfaction and professional conduct.

Responsibilities include managing shifts, coordinating function sheets, addressing guest concerns, training staff, and adhering to health, safety, and hygiene regulations.