Junior Duty Manager

Neville Hotel Group

Portlaoise

On-site

EUR 30,000 - 40,000

Full time

13 days ago

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Job summary

Neville Hotel Group in Portlaoise, Ireland, is seeking a Junior Duty Manager to support the General Manager and Operations Manager in delivering smooth hotel operations and high guest satisfaction.

You will perform duty management shifts, ensure departments run smoothly during your rostered shift, and uphold health, safety, hygiene, fire and security standards across the property.

Responsibilities

To perform duty management shifts as required.
To ensure that all departments are operating smoothly throughout the Hotel during your rostered shift.
To check the function sheet on a daily basis and to ensure that all necessary preparations have been carried out for the day’s, week’s business.
To encourage, develop and promote the highest possible levels of guest awareness and guest service.
To deal with any guest complaints or problems in a professional and efficient manner.
To ensure that all staff are neatly dressed, well presented and wearing the standard hotel uniform.
To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the Hotel and to ensure others are aware of their responsibilities in this regard.
To ensure hygiene levels are maintained at all times, which includes work practices, method of work, storage and the personal hygiene of staff.
To attend and contribute to the Head of Department meetings when scheduled.
To establish and develop a good working relationship with departmental managers and staff in order to meet the Hotel’s objectives.

Job description

JOB TITLE Junior Duty Manager

DEPARTMENT Management

REPORTS TO General Manager/ Operations Manager

RESPONSIBLE FOR General Operations

Job Purpose

To facilitate the smooth and efficient operation of the hotel. To represent the hotel in a professional and courteous manner and to adhere to the operational standards required by the General Manager.

Main Duties & Responsibiities

To perform duty management shifts as required.
To ensure that all departments are operating smoothly throughout the Hotel during your rostered shift.
To check the function sheet on a daily basis and to ensure that all necessary preparations have been carried out for the day’s, week’s business.
To encourage, develop and promote the highest possible levels of guest awareness and guest service.
To deal with any guest complaints or problems in a professional and efficient manner.
To ensure that all staff are neatly dressed, well presented and wearing the standard hotel uniform.
To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the Hotel and to ensure others are aware of their responsibilities in this regard.
To ensure hygiene levels are maintained at all times, which includes work practices, method of work, storage and the personal hygiene of staff.
To attend and contribute to the Head of Department meetings when scheduled.
To establish and develop a good working relationship with departmental managers and staff in order to meet the Hotel’s objectives.