Duty Manager / Senior Duty Manager

WYNDHAM SINGAPORE HOTEL; Dublin; On-site; EUR 36,000 - 48,000; Full time

Job summary

WYNDHAM SINGAPORE HOTEL is seeking a Front Office Supervisor to manage daily staffing and guide front desk operations. You will supervise, train and coach staff to improve service quality and guest satisfaction, while ensuring smooth coordination across departments.

Responsibilities include addressing guest concerns, maintaining incident records, and supporting hotel operations with additional duties as assigned by management. Nights/weekends coverage may be required.

Qualifications

• Experience in supervising front desk teams and coordinating daily staffing
• Knowledge of Opera system to support front office operations
• Strong communication and coordination across departments
• Ability to address guest complaints and implement corrective actions
• Diploma or equivalent in Tourism or Hospitality Management

Responsibilities

• Manage daily staffing and assign tasks to meet front office operational needs
• Supervise, train, motivate, and coach front desk staff to enhance team performance and service quality
• Facilitate clear communication and coordination among departments, staff, and management
• Address guest complaints by investigating issues and implementing corrective actions to ensure guest satisfaction
• Maintain detailed and accurate records for incidents or concerns requiring management attention or emergency contact
• Execute additional duties as assigned by the immediate superior to support hotel operations

Skills

Staff management

Front office operations

Communication

Guest service

Problem solving

Education

Diploma or equivalent in Tourism or Hospitality Management

Tools

Opera system

Microsoft Office

Job description

Responsibilities

• Manage daily staffing and assign tasks to meet front office operational needs and ensure smooth hotel functioning
• Supervise, train, motivate, and coach front desk staff to enhance team performance and service quality
• Facilitate clear communication and coordination among departments, staff, and management to support seamless operations
• Address guest complaints by investigating issues and implementing corrective actions to ensure guest satisfaction
• Maintain detailed and accurate records for incidents or concerns requiring management attention or emergency contact
• Execute additional duties as assigned by the immediate superior to support hotel operations

Preferred competencies and qualifications

• Knowledge of Opera system to support front office operations
• Proficiency in Microsoft Office applications to manage administrative tasks
• Ability to perform shift duties including nights, weekends, and public holidays to ensure continuous front office coverage
• Diploma or equivalent in Tourism or Hospitality Management
• At least 3 years of relevant experience in a similar front office role