Host Leader

Point A Hotels; Dublin; On-site; EUR 31,000 - 41,000; Full time

Benefits offered by this job

Queensway Reward & Recognition Scheme

Annual Awards Ceremony in London

Fun, friendly, and supportive work环境

Professional development and career进展

Career opportunities across the group

Great team building initiatives and社交活

Friends and Family Rates at all our属性

33 days of annual leave

Job summary

Point A Parnell Street is seeking a Reception Host Leader to support our team and guests, delivering unforgettable experiences. The role focuses on guest satisfaction and smooth front-desk operations, with a 40-hour weekly contract and a competitive salary.

The ideal candidate will engage guests, lead a team, and collaborate across hotel departments to ensure exceptional service and seamless handovers, contributing to our reputation for thoughtful hospitality in a dynamic Dublin property.

Qualifications

• Ability to engage and lead teams.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Support other teams and ensure effective shift handovers.
• Passion for delivering unforgettable experiences to customers.

Responsibilities

• Lead and engage the front desk team to ensure a warm, memorable guest experience.
• Coordinate with other hotel departments to ensure smooth shift handovers and operations.
• Maintain high service standards and proactively resolve guest issues to exceed expectations.

Skills

Lead engagement

Customer service

Communication

Cross-team coordination

Service passion

Positive attitude

Self-development

Kindness and honesty

Hospitality industry knowledge

Imagination and drive

Challenge status quo

Job description

The Role

We are currently seeking Reception Host Leader team member to support our team and guests at Point A Parnell Street.

The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.

Key Requirements

• Ability to engage and lead.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to our customers.
• Positive attitude and drive.
• Passion for developing yourself.
• Kindness, honesty and care for the surrounding community.
• Good understanding of the industry and what it takes to be the best.
• Imagination and ability to maximise business potential.
• Confidence to challenge status quo.

Must have right to work in Ireland and be able to commute to property locations.

We will offer you:

• Attractive salary, 40h a week contract.
• Queensway Reward & Recognition Scheme
• Annual Awards Ceremony in London
• Fun, friendly, and supportive work environment
• Professional development and career progression
• Career opportunities across the group including coffee houses and support office
• Great team building initiatives and social events
• Friends and Family Rates at all our properties
• 33 days of annual leave

Salary: €36,000 per annum

About Point A

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.