On-Site Front Office Leader | Guest Experience Pro

Great National Ballykisteen Golf Hotel; Limerick; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Educational programmes

Internal career growth

E-learning platform

Employee assistance

Refer a friend bonus

Employee recognition

Social events

Meals on duty

Staff discounts

Gym & pool membership

Bike to work

On site parking

Job summary

Great National Ballykisteen Golf Hotel is seeking an experienced Front Office Manager to oversee daily front office operations, ensure exceptional guest service, and drive efficiency. Reporting to the General Manager, you will lead a team to deliver memorable guest experiences and exceed expectations.

The role requires leadership skills, a focus on revenue and guest satisfaction, and flexibility to work across shifts at a busy leisure hotel in County Limerick, Ireland.

Qualifications

• Bachelor in Hospitality/Business preferred with relevant Front Office exposure.
• Minimum 3 years in front office operations, supervision or managerial level advantageous.
• Experience with Guestline or similar PMS is beneficial.

Responsibilities

• Strive for guest satisfaction with exceptional service standards.
• Maximise revenue by meeting guest requests and upselling.
• Address guest concerns promptly and improve overall experience.
• Achieve rate adherence and upsell targets across the guest journey.
• Recruit, train, and mentor Front Office staff to boost skills and professionalism.
• Foster teamwork, motivation and continuous improvement.
• Participate in weekly HOD meetings and plan next steps and reports.
• Complete annual appraisals and progression plans for team.
• Analyse guest satisfaction data to identify trends and improvements.
• Manage rostering and resources using Alkimii rostering system.

Skills

Leadership

Communication

Customer service

Problem solving

Organisational skills

Upselling

Team motivation

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Guestline

Alkimii rostering

Job description

Great National Ballykisteen Golf Hotel is seeking an experienced Front Office Manager to oversee daily front office operations, ensure exceptional guest service, and drive efficiency. Reporting to the General Manager, you will lead a team to deliver memorable guest experiences and exceed expectations.

The role requires leadership skills, a focus on revenue and guest satisfaction, and flexibility to work across shifts at a busy leisure hotel in County Limerick, Ireland.