Hotel Duty Manager

Great National Ballykisteen Golf Hotel; Cork; On-site; EUR 30,000 - 48,000; Full time

Benefits offered by this job

Weekly pay structure

Educational programmes

Internal career growth & promotion

E-learning platform

Employee assistance & wellbeing

Refer a friend bonus

Employee recognition programme

Social events

Free meals on duty

Employee discount

Gym & pool membership

Bike to work scheme

Xmas savings club

On-site parking

Job summary

Great National Ballykisteen Golf Hotel is seeking a Food & Beverage Duty Manager to oversee daily operations, ensuring top guest satisfaction and smooth coordination of hotel services. The role requires strong leadership, a passion for hospitality, and a commitment to exemplary guest experiences.

The successful candidate will manage F&B outlets, assist with events, supervise front desk duties when needed, and lead a team across departments with a focus on safety, quality, and continuous

Qualifications

• 2-3 years hands-on management experience in F&B operations.
• Strong customer care focus with consistent service standards.
• Ability to motivate and lead a team to exceed guest expectations.
• Good time management and flexibility for early mornings, evenings and weekends.
• Excellent organisational, communication and interpersonal skills.
• Fluent English, both written and spoken.
• EU work eligibility or valid visa.

Responsibilities

• Promote positive customer relations and highest service standards.
• Handle queries and complaints with professional follow-up.
• Brief daily/weekly business to ensure cross-department communication.
• Coordinate with F&B and other departments for event delivery.
• Oversee day-to-day operations and department adherence to standards.
• Manage outlets during service for quality and efficiency.
• Cover Front Office duties when required and handle guest check-in/out.
• Ensure staffing levels and adjust rotas per business needs.
• Mentor staff and maintain a positive work environment.
• Deliver effective delegation and clear role responsibilities.
• Assist in induction and training for new staff.
• Lead fire drill procedures and staff training.
• Maintain health, safety and welfare practices.
• Ensure food hygiene and allergen awareness compliance.
• Record accidents/incidents and complete duty logs.
• Adhere to cash handling and card procedures.
• Attend training to stay updated on best practices.

Skills

Management experience

Customer service

Team leadership

Time management

Organisational skills

Communication skills

Flexibility

Evenings/weekends availability

English proficiency

Job description

We are seeking a Food and Beverage Duty Manager to join our dedicated team. This role is essential in overseeing daily operations, ensuring the highest standards of guest satisfaction, and supporting the seamless coordination of hotel services. The ideal candidate will possess strong leadership qualities, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

The Key Responsibilities Of This Role Are

• Promote and foster positive customer relations, ensuring the highest standards of service for all guests.
• Handle customer queries and complaints professionally and efficiently, ensuring prompt follow-up.
• Be fully briefed on the daily and weekly business, ensuring effective communication across all departments.
• Liaise with Department Managers and the F&B team to ensure smooth event execution.
• Oversee the day-to-day running of all departments, ensuring they operate in line with company standards.
• Actively manage food & beverage outlets (restaurant/bar) during service periods to ensure quality and efficiency.
• Cover Front Office duties when required, including checking guests in and out and handling telephone calls.
• Ensure adequate staffing levels by managing and adjusting rotas based on business needs.
• Assist various departments when necessary to ensure smooth operations.
• Motivate and encourage staff, recognising their efforts and fostering a positive work environment.
• Direct and delegate tasks effectively, ensuring team members are clear on their responsibilities.
• Assist in the induction and training of both full-time and part-time staff, ensuring they are well-prepared for their roles.
• Be fully competent in fire drill procedures and ensure all staff are trained accordingly.
• Ensure the health, safety, and welfare of staff and guests by maintaining best practice standards.
• Ensure compliance with food hygiene regulations, including proper food handling and allergen awareness.
• Record and report any accidents or incidents that occur during your shift.
• Complete Duty Manager checklists and logs, ensuring all documentation is accurate and up to date.
• Ensure adherence to cash handling and credit card procedures in line with company policy.
• Attend training sessions as required to stay updated on industry best practices.

You Will Have

• 2-3 years hands-on management experience with a strong background in Food & Beverage operations.
• A genuine focus on exceptional customer care and the ability to ensure service standards are delivered consistently.
• Ability and interest in motivating, developing and leading a team of employees to deliver on and exceed customer expectations.
• Good time management and flexibility to work early mornings, evenings and weekends depending on the needs of the business.
• Excellent organisational, communication and interpersonal skills.
• Ability to work independently and as part of a team, and adapt to changing circumstances.
• Must be available to work evenings and weekends.
• Excellent level of English both verbal & written.
• Have full permission or hold a valid visa to work in the EU.

What We Can Offer You

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team's success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Great National Hotel Ballykisteen is an equal opportunities employer.