F&B Duty Manager — Guest Experience Leader

Great National Ballykisteen Golf Hotel; Cork; On-site; EUR 30,000 - 48,000; Full time

Benefits offered by this job

Weekly pay structure

Educational programmes

Internal career growth & promotion

E-learning platform

Employee assistance & wellbeing

Refer a friend bonus

Employee recognition programme

Social events

Free meals on duty

Employee discount

Gym & pool membership

Bike to work scheme

Xmas savings club

On-site parking

Job summary

Great National Ballykisteen Golf Hotel is seeking a Food & Beverage Duty Manager to oversee daily operations, ensuring top guest satisfaction and smooth coordination of hotel services. The role requires strong leadership, a passion for hospitality, and a commitment to exemplary guest experiences.

The successful candidate will manage F&B outlets, assist with events, supervise front desk duties when needed, and lead a team across departments with a focus on safety, quality, and continuous

Qualifications

• 2-3 years hands-on management experience in F&B operations.
• Strong customer care focus with consistent service standards.
• Ability to motivate and lead a team to exceed guest expectations.
• Good time management and flexibility for early mornings, evenings and weekends.
• Excellent organisational, communication and interpersonal skills.
• Fluent English, both written and spoken.
• EU work eligibility or valid visa.

Responsibilities

• Promote positive customer relations and highest service standards.
• Handle queries and complaints with professional follow-up.
• Brief daily/weekly business to ensure cross-department communication.
• Coordinate with F&B and other departments for event delivery.
• Oversee day-to-day operations and department adherence to standards.
• Manage outlets during service for quality and efficiency.
• Cover Front Office duties when required and handle guest check-in/out.
• Ensure staffing levels and adjust rotas per business needs.
• Mentor staff and maintain a positive work environment.
• Deliver effective delegation and clear role responsibilities.
• Assist in induction and training for new staff.
• Lead fire drill procedures and staff training.
• Maintain health, safety and welfare practices.
• Ensure food hygiene and allergen awareness compliance.
• Record accidents/incidents and complete duty logs.
• Adhere to cash handling and card procedures.
• Attend training to stay updated on best practices.

Skills

Management experience

Customer service

Team leadership

Time management

Organisational skills

Communication skills

Flexibility

Evenings/weekends availability

English proficiency

Job description

Great National Ballykisteen Golf Hotel is seeking a Food & Beverage Duty Manager to oversee daily operations, ensuring top guest satisfaction and smooth coordination of hotel services. The role requires strong leadership, a passion for hospitality, and a commitment to exemplary guest experiences.

The successful candidate will manage F&B outlets, assist with events, supervise front desk duties when needed, and lead a team across departments with a focus on safety, quality, and continuous