Hospitality & Client Experience Lead

Grant Thornton; Ireland; On-site; EUR 28,000 - 36,000; Full time

Job summary

Grant Thornton Ireland is seeking a multi-functional front-of-house support role to deliver high-quality hospitality in the Hospitality Suite and client areas. The successful candidate will ensure a professional, seamless client and employee experience across the office.

Key duties include setting up and servicing meeting rooms, catering and refreshments, managing hospitality spaces, supporting in-house events, and providing reception cover as needed.

Qualifications

• Experience in hospitality and reception or similar client-facing operational environment.
• Strong people management skills with the ability to plan workloads and support team members.
• Excellent organisational skills with the ability to coordinate multiple priorities and stakeholders.
• Confident communication skills and the ability to build effective relationships with internal teams, suppliers and service providers.
• Practical problem-solving ability and a proactive approach to improving processes and service delivery.
• Computer literate across Teams, Outlook and Excel in particular.

Responsibilities

• Deliver a premium hospitality service for internal and external meetings and events.
• Set up, service, and reset meeting rooms to a high standard throughout the day (including catering, refreshments, and room layout).
• Monitor and replenish hospitality areas (eg coffee machines, crockery, refreshments, milk, water stations).
• Support delivery of breakfast, lunch, and ad hoc catering requirements.
• Maintain cleanliness, presentation, and organisation of all hospitality and client-facing spaces.
• Liaise with the reception and client hosts to ensure smooth client journey from arrival to meeting room.
• Manage and support in-house events with a face to face role interacting with stakeholders within the business. Maintain a check list and spreadsheet while keeping all team members apprised of requirements and progress. Place orders with external providers for event hire and maintain log.
• Ensure compliance with health & safety requirements and hygiene standards (including allergen awareness).
• Reception: provide holiday, sick leave and day to day cover on Reception as required.

Skills

Hospitality experience

Client-facing

Organisational skills

Communication

Problem solving

Excel

Tools

Teams

Outlook

Excel

Job description

Grant Thornton Ireland is seeking a multi-functional front-of-house support role to deliver high-quality hospitality in the Hospitality Suite and client areas. The successful candidate will ensure a professional, seamless client and employee experience across the office.

Key duties include setting up and servicing meeting rooms, catering and refreshments, managing hospitality spaces, supporting in-house events, and providing reception cover as needed.