Digital Banking Advisor - Hybrid | Customer Experience

PTSB

Dublin

Hybrid

EUR 32,000 - 42,000

Full time

44 hours ago

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Job summary

PTSB is seeking a Digital & Direct Customer Experience Advisor in Dublin. You will join a high-performing team to deliver excellent customer service across inbound, outbound and digital channels, guiding customers through financial needs and ensuring compliance with regulatory standards.

The role is permanent and hybrid, based in Dublin. Ideal candidates will have APA in Loans/S&I with CPD hours, strong English skills, and proven experience in sales or customer service within a regulated

Qualifications

APA in Loans and/or Savings & Investments with up-to-date CPD hours.
Strong English language skills, spoken and written.
Interpersonal and communication skills with proven sales or customer service experience in a regulatory environment.

Responsibilities

Work as part of a high performing team delivering excellent customer service and supporting day-to-day operations.
Advise customers on financial needs journey where qualified to do so; promote omni-channel approach.
Maintain right-first-time accuracy and comply with regulatory codes and legislation.
Support inbound, outbound and digital channels to assist customers.
Build exceptional customer relationships and meet service level agreements.
Take ownership of customer queries in a professional and compliant manner.
Commit to ongoing professional development with annual plan with manager.
Adapt and learn with feedback in a fast-moving environment.