Home Energy Upgrade Grants Specialist

Ashgrove; Cork; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Company pension scheme

Training and ongoing development

Performance-related bonus

Bike to Work scheme

Onsite parking

Employee Discounts

Company Paid Leave

Sports and Social events

Job summary

Ashgrove Renewables is seeking an experienced Home Energy Upgrade Grants Advisor to be the first contact for homeowners starting their energy upgrade journey. This fast-paced, full-time, office-based role relies on your organisation, communication and customer service skills to deliver an outstanding experience from day one.

Working with our Technical Sales team, you will coordinate appointments and guide homeowners through grant schemes, eligibility criteria and the application process, while

Qualifications

• Strong communication and phone-based customer service skills.
• Ability to explain technical or process-driven information in simple terms.
• Organised, detail-oriented and able to manage multiple enquiries.
• Comfortable using CRM systems or internal databases; training provided.

Responsibilities

• Answer inbound phone calls from homeowners and industry professionals.
• Advise customers on how to begin their home energy upgrade journey.
• Explain available grants, eligibility criteria, and the application process clearly.
• Work closely with BER assessors, builders, architects and other professionals.
• Guide callers on next steps, including internal handovers to relevant teams.
• Log customer information and outcomes in internal systems accurately.
• Collaborate with internal teams to ensure a smooth customer journey.
• Stay up to date with changes to grants, energy upgrade offerings and processes.

Skills

Communication skills

Phone-based support

Organised

CRM systems

Tools

CRM systems

Job description

Ashgrove Renewables is seeking an experienced Home Energy Upgrade Grants Advisor to be the first contact for homeowners starting their energy upgrade journey. This fast-paced, full-time, office-based role relies on your organisation, communication and customer service skills to deliver an outstanding experience from day one.

Working with our Technical Sales team, you will coordinate appointments and guide homeowners through grant schemes, eligibility criteria and the application process, while