Home Energy Grants Advisor

Ashgrove Renewables; Cork; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme

Training and ongoing development

Performance-related bonus

Bike to Work scheme

Onsite parking

Employee Discounts

Company Paid Leave

Sports and Social events

Job summary

A leading renewable energy firm based in County Cork seeks a customer service specialist for an in-house, full-time role. This position involves guiding homeowners through their energy upgrade journeys and providing information on available grants. Exceptional communication and organisational skills are essential for managing multiple inquiries and collaborating with various professionals in the industry. The role offers competitive benefits and professional development opportunities.

Qualifications

• Strong communication and phone-based customer service skills.
• Ability to explain technical or process-driven information in simple terms.
• Organised and comfortable managing multiple enquiries.

Responsibilities

• Answer inbound phone calls from homeowners and industry professionals.
• Advise customers on home energy upgrade journeys.
• Explain available grants and eligibility criteria.

Skills

Strong communication skills

Customer service skills

Organisational skills

Detail-oriented

Fluent English

Tools

CRM systems

Job description

A leading renewable energy firm based in County Cork seeks a customer service specialist for an in-house, full-time role. This position involves guiding homeowners through their energy upgrade journeys and providing information on available grants. Exceptional communication and organisational skills are essential for managing multiple inquiries and collaborating with various professionals in the industry. The role offers competitive benefits and professional development opportunities.