Home Energy Upgrades Grant Advisor

Ashgrove; Cork; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Company pension scheme

Training and ongoing development

Performance-related bonus

Bike to Work scheme

Onsite parking

Employee Discounts

Company Paid Leave

Sports and Social events

Job summary

Ashgrove Renewables is seeking an experienced Home Energy Upgrade Grants Advisor to be the first contact for homeowners starting their energy upgrade journey. This fast-paced, full-time, office-based role relies on your organisation, communication and customer service skills to deliver an outstanding experience from day one.

Working with our Technical Sales team, you will coordinate appointments and guide homeowners through grant schemes, eligibility criteria and the application process, while

Qualifications

• Strong communication and phone-based customer service skills.
• Ability to explain technical or process-driven information in simple terms.
• Organised, detail-oriented and able to manage multiple enquiries.
• Comfortable using CRM systems or internal databases; training provided.

Responsibilities

• Answer inbound phone calls from homeowners and industry professionals.
• Advise customers on how to begin their home energy upgrade journey.
• Explain available grants, eligibility criteria, and the application process clearly.
• Work closely with BER assessors, builders, architects and other professionals.
• Guide callers on next steps, including internal handovers to relevant teams.
• Log customer information and outcomes in internal systems accurately.
• Collaborate with internal teams to ensure a smooth customer journey.
• Stay up to date with changes to grants, energy upgrade offerings and processes.

Skills

Communication skills

Phone-based support

Organised

CRM systems

Tools

CRM systems

Job description

Cork p51, Ireland

Due to continued expansion, Ashgrove Renewables, an SEAI registered One Stop Shop, now has a vacancy for an experienced Home Energy Upgrade Grants Advisor. As a Home Upgrade Grants Advisor, you'll be the first impression of Ashgrove Renewables for homeowners beginning their energy upgrade journey. This is a fast-paced, full-time, office-based role where your organisation, communication and customer service skills will play a vital part in delivering an outstanding customer experience from day one.

Working closely with our Technical Sales team, you'll coordinate appointments, and guide homeowners through the early stages of the process. As the first point of contact, you'll be confident communicating by phone and email, able to build rapport quickly, and skilled at juggling multiple priorities while ensuring every customer feels informed and supported.

About Ashgrove:

Ashgrove Renewables is one of Ireland’s longest-established renewable energy specialists, delivering a range of sustainable energy-efficient solutions to homeowners and businesses nationwide for over 25 years. A trusted SEAI-registered contractor and One Stop Shop partner, Ashgrove supports a diverse client base, providing both single-measure installations, and end-to-end energy upgrade solutions. We also support a wide range of grant schemes, including CEG, One Stop Shop and the Vacant & Derelict Housing schemes .

Requirements

Key Responsibilities

• Answer inbound phone calls from homeowners and industry professionals.
• Advise customers on how to begin their home energy upgrade journey.
• Explain available grants, eligibility criteria, and the application process in a clear and accessible way.
• Working closely with industry professionals such as BER assessors, Builders, Architects etc.
• Guide callers on next steps, including internal handovers to relevant teams.
• Act as a trusted advisor, ensuring customers feel informed and supported.
• Accurately log customer information, and outcomes in internal systems.
• Work closely with internal teams to ensure a smooth customer journey.
• Stay up to date with changes to grants, energy upgrade offerings, and internal processes.

Skills & Experience

• Strong communication and phone-based customer service skills.
• Ability to explain technical or process-driven information in simple terms.
• Organised, detail-oriented, and comfortable managing multiple enquiries.
• Confident using CRM systems or internal databases (training provided).
• Interest in renewable energy, sustainability, or home energy efficiency (desirable).
• Previous experience in customer service, advisory, call handling, or similar roles is an advantage.
• Company pension scheme
  
• Training and ongoing development in renewable energy and grant advisory
  
• Competitive salary commensurate with experience
  
• Further educational support, training and development opportunities
  
• Performance-related bonus
  
• Bike to Work scheme
  
• Onsite parking
  
• Employee Discounts
  
• Company Paid Leave
  
• Sports and Social events, and activities