Home Energy Upgrades Grant Advisor

Ashgrove Renewables; Cork; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme

Training and ongoing development

Performance-related bonus

Bike to Work scheme

Onsite parking

Employee Discounts

Company Paid Leave

Sports and Social events

Onsite parking

Employee Discounts

Company Paid Leave

Sports and Social events

Job summary

A leading renewable energy firm based in County Cork seeks a customer service specialist for an in-house, full-time role. This position involves guiding homeowners through their energy upgrade journeys and providing information on available grants. Exceptional communication and organisational skills are essential for managing multiple inquiries and collaborating with various professionals in the industry. The role offers competitive benefits and professional development opportunities.

Qualifications

• Strong communication and phone-based customer service skills.
• Ability to explain technical or process-driven information in simple terms.
• Organised and comfortable managing multiple enquiries.
• Fluent English.
• Interest in renewable energy, sustainability, or home energy efficiency (desirable).
• Previous experience in customer service, advisory, call handling, or similar roles is an advantage.

Responsibilities

• Answer inbound phone calls from homeowners and industry professionals.
• Advise customers on home energy upgrade journeys.
• Explain available grants and eligibility criteria.
• Work closely with industry professionals such as BER assessors, Builders, Architects, etc.
• Guide callers on next steps, including internal handovers to relevant teams.
• Act as a trusted advisor, ensuring customers feel informed and supported.
• Accurately log customer information and outcomes in internal systems.
• Work closely with internal teams to ensure a smooth customer journey.
• Stay up to date with changes to grants, energy upgrade offerings, and internal processes.

Skills

Strong communication skills

Customer service skills

Organisational skills

Detail-oriented

Fluent English

Interest in renewable energy

Previous customer service experience

Tools

CRM systems

Job description

This full-time, in-house role is integral to ensuring that the day-to-day operations run effectively and efficiently.

Your day-to-day duties will include working with the technical sales team, coordinating schedules, arranging BERs and Technical Assessments. As the first point of contact for the Company a history with phone and email correspondence is key. Applicants for this position will need exceptional organisational and communication skills, as well as the ability to prioritise multiple tasks.

Established in 2001, Ashgrove Renewables brings over 20 years of expertise to the Irish renewable energy market. In 2021, we launched our Home Energy Upgrade division, which continues to experience rapid growth.

This expansion is driven by the government's obligation & plan to upgrade 500,000 Irish homes by 2030, incentivising both home and business owners with generous grants.

Requirements

Key Responsibilities

• Answer inbound phone calls from homeowners and industry professionals.
• Advise customers on how to begin their home energy upgrade journey.
• Explain available grants, eligibility criteria, and the application process in a clear and accessible way.
• Work closely with industry professionals such as BER assessors, Builders, Architects, etc.
• Guide callers on next steps, including internal handovers to relevant teams.
• Act as a trusted advisor, ensuring customers feel informed and supported.
• Accurately log customer information and outcomes in internal systems.
• Work closely with internal teams to ensure a smooth customer journey.
• Stay up to date with changes to grants, energy upgrade offerings, and internal processes.

Skills & Experience

• Strong communication and phone-based customer service skills.
• Ability to explain technical or process-driven information in simple terms.
• Organised, detail-oriented, and comfortable managing multiple enquiries.
• Confident using CRM systems or internal databases (training provided).
• Interest in renewable energy, sustainability, or home energy efficiency (desirable).
• Previous experience in customer service, advisory, call handling, or similar roles is an advantage.
• Fluent English.

Benefits

• Competitive salary
• Company pension scheme
• Training and ongoing development in renewable energy and grant advisory
• Competitive salary commensurate with experience
• Company-paid Pension
• Further educational support, training and development opportunities
• Performance-related bonus
• Bike to Work scheme
• Onsite parking
• Employee Discounts
• Company Paid Leave
• Sports and Social events, and activities