Head Office Facilities Manager

Dunnes Stores; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

Dunnes Stores is seeking an experienced Head Office Facilities Manager to oversee day-to-day operations and drive continuous improvement at the Dunnes Stores Head Office. The role balances hands-on delivery with strategic planning, cost management and leadership of a facilities team.

You will manage workplace operations, vendor relationships, events, accessibility and office experience, ensuring a high-quality, professional environment for employees and visitors.

Qualifications

• Experience in facilities management or similar large operational environment.
• Experience managing budgets and controlling operational expenditure.
• Strong people leadership and coordination experience.
• Proven vendor and supplier management capability.
• Strong organisation and prioritisation skills.
• Excellent attention to detail.
• A practical, solutions-focused approach.
• Strong communication and stakeholder management skills.
• Ability to remain calm and effective when priorities change.
• Good judgement and the ability to work independently.
• A strong service mindset and commitment to maintaining a high-quality workplace environment.
• Experience coordinating events or employee engagement activity would be highly beneficial.

Responsibilities

• Manage the day-to-day operation and upkeep of the Head Office environment.
• Coordinate office layouts, moves and changes to workspace configuration.
• Manage workplace furniture and equipment requirements, including desks, chairs and related office equipment.
• Ensure the workplace remains safe, functional, professional and fit for purpose.
• Coordinate accessibility requirements and appropriate workplace supports.
• Identify facilities issues early and ensure they are resolved effectively.
• Plan and coordinate workplace improvements, refurbishment and maintenance activity.
• Oversee front desk operations, including reception, visitor management, meeting room coordination and conference centre support.
• Work closely with reception, security and other service providers to maintain a professional experience for employees and visitors.
• Identify practical improvements to the workplace environment and employee experience.
• Coordinate workplace requirements for new starters, visitors and specific employee needs.
• Maintain a visible and approachable presence, responding quickly and effectively to issues as they arise.
• Lead and coordinate colleagues and service teams supporting workplace operations.
• Set clear priorities and service standards and provide effective day-to-day leadership.
• Coordinate internal teams, contractors and external suppliers across workplace activity.
• Manage performance, workload and development for direct reports.
• Ensure appropriate cover and continuity across critical workplace services.
• Build strong working relationships across the business and ensure clear ownership and accountability.
• Own and manage the workplace operations budget, ensuring expenditure is controlled and aligned with business priorities.
• Develop annual and longer-term plans for workplace requirements, maintenance, equipment, services and future investment.
• Manage key workplace service providers and vendors, including cleaning, window cleaning, security, reception and other facilities-related suppliers.
• Set clear expectations, monitor supplier performance and challenge cost, service levels and value for money.
• Manage quotations, supplier selection, works coordination and business cases for workplace investment, upgrades and changes.
• Provide clear input into wider business planning around workplace capacity, services, costs and operational requirements.
• Anticipate future workplace needs and ensure requirements are planned rather than managed reactively.
• Coordinate internal and external events hosted by Dunnes Stores.
• Manage larger or higher-profile events, including brand ambassador activity, launches and external events hosted on site.
• Coordinate event logistics including venue preparation, suppliers, catering, equipment and stakeholders.
• Ensure events are delivered professionally and reflect the Dunnes Stores brand and culture.

Skills

Facilities management

Budget management

People leadership

Vendor management

Organisation

Attention to detail

Problem solving

Communication

Stakeholder management

Independence

Service mindset

Job description

Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have over 130 stores throughout Ireland, Northern Ireland and Spain and we are expanding our service and product offering all the time. We are known for offering a wide range of high-quality products and for continuously improving our customer experience.

We are looking for an experienced Head Office Facilities Manager to take responsibility for the effective day-to-day operation, planning and continuous improvement of the Dunnes Stores Head Office environment.

This is a broad management role covering workplace and facilities operations, vendor and service management, office experience, accessibility, internal events, people leadership, budget ownership and business planning.

The role requires someone who can balance hands-on operational delivery with forward planning, cost management and leadership. You will ensure the workplace functions effectively today while anticipating future needs and planning improvements.

Key Responsibilities

Workplace & Facilities

• Manage the day-to-day operation and upkeep of the Head Office environment.
• Coordinate office layouts, moves and changes to workspace configuration.
• Manage workplace furniture and equipment requirements, including desks, chairs and related office equipment.
• Ensure the workplace remains safe, functional, professional and fit for purpose.
• Coordinate accessibility requirements and appropriate workplace supports.
• Identify facilities issues early and ensure they are resolved effectively.
• Plan and coordinate workplace improvements, refurbishment and maintenance activity.

Office Experience & Accessibility

• Oversee front desk operations, including reception, visitor management, meeting room coordination and conference centre support.
• Work closely with reception, security and other service providers to maintain a professional experience for employees and visitors.
• Identify practical improvements to the workplace environment and employee experience.
• Coordinate workplace requirements for new starters, visitors and specific employee needs.
• Maintain a visible and approachable presence, responding quickly and effectively to issues as they arise.

People Management & Coordination

• Lead and coordinate colleagues and service teams supporting workplace operations.
• Set clear priorities and service standards and provide effective day-to-day leadership.
• Coordinate internal teams, contractors and external suppliers across workplace activity.
• Manage performance, workload and development for direct reports.
• Ensure appropriate cover and continuity across critical workplace services.
• Build strong working relationships across the business and ensure clear ownership and accountability.

Business Planning, Budget & Vendor Management

• Own and manage the workplace operations budget, ensuring expenditure is controlled and aligned with business priorities.
• Develop annual and longer-term plans for workplace requirements, maintenance, equipment, services and future investment.
• Manage key workplace service providers and vendors, including cleaning, window cleaning, security, reception and other facilities-related suppliers.
• Set clear expectations, monitor supplier performance and challenge cost, service levels and value for money.
• Manage quotations, supplier selection, works coordination and business cases for workplace investment, upgrades and changes.
• Provide clear input into wider business planning around workplace capacity, services, costs and operational requirements.
• Anticipate future workplace needs and ensure requirements are planned rather than managed reactively.

Events & Internal Engagement

• Coordinate internal and external events hosted by Dunnes Stores.
• Manage larger or higher-profile events, including brand ambassador activity, launches and external events hosted on site.
• Coordinate event logistics including venue preparation, suppliers, catering, equipment and stakeholders.
• Ensure events are delivered professionally and reflect the Dunnes Stores brand and culture.

About You

You will be a practical, highly organised operational leader who takes ownership and enjoys working in a varied environment.

You will be comfortable moving between immediate operational requirements and longer-term planning, whether resolving a facilities issue, managing a supplier, coordinating an office change, reviewing budgets or planning future workplace requirements.

You will bring:

• Previous experience in facilities management, workplace operations, corporate services or a similar large and complex operational environment.
• Experience managing budgets and controlling operational expenditure.
• Strong people leadership and coordination experience.
• Proven vendor and supplier management capability.
• Strong organisation and prioritisation skills.
• Excellent attention to detail.
• A practical, solutions-focused approach.
• Strong communication and stakeholder management skills.
• The ability to remain calm and effective when priorities change.
• Good judgement and the ability to work independently.
• A strong service mindset and commitment to maintaining a high-quality workplace environment.

Experience coordinating events or employee engagement activity would be highly beneficial.

What Success Looks Like

Success in this role means a Head Office environment that runs smoothly, maintains high standards and continually improves.

Workplace issues are identified and resolved quickly. Budgets are well controlled. Vendors and service providers perform to clear expectations. Workplace projects and office changes are delivered efficiently with minimal disruption.

Employees and visitors experience a professional, welcoming and well-managed environment. The team is engaged, priorities are clear and strong service standards are maintained.

Just as importantly, future workplace requirements are anticipated and planned rather than managed reactively.