Head Office Facilities & Operations Leader

Dunnes Stores; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

Dunnes Stores is seeking an experienced Head Office Facilities Manager to oversee day-to-day operations and drive continuous improvement at the Dunnes Stores Head Office. The role balances hands-on delivery with strategic planning, cost management and leadership of a facilities team.

You will manage workplace operations, vendor relationships, events, accessibility and office experience, ensuring a high-quality, professional environment for employees and visitors.

Qualifications

• Experience in facilities management or similar large operational environment.
• Experience managing budgets and controlling operational expenditure.
• Strong people leadership and coordination experience.
• Proven vendor and supplier management capability.
• Strong organisation and prioritisation skills.
• Excellent attention to detail.
• A practical, solutions-focused approach.
• Strong communication and stakeholder management skills.
• Ability to remain calm and effective when priorities change.
• Good judgement and the ability to work independently.
• A strong service mindset and commitment to maintaining a high-quality workplace environment.
• Experience coordinating events or employee engagement activity would be highly beneficial.

Responsibilities

• Manage the day-to-day operation and upkeep of the Head Office environment.
• Coordinate office layouts, moves and changes to workspace configuration.
• Manage workplace furniture and equipment requirements, including desks, chairs and related office equipment.
• Ensure the workplace remains safe, functional, professional and fit for purpose.
• Coordinate accessibility requirements and appropriate workplace supports.
• Identify facilities issues early and ensure they are resolved effectively.
• Plan and coordinate workplace improvements, refurbishment and maintenance activity.
• Oversee front desk operations, including reception, visitor management, meeting room coordination and conference centre support.
• Work closely with reception, security and other service providers to maintain a professional experience for employees and visitors.
• Identify practical improvements to the workplace environment and employee experience.
• Coordinate workplace requirements for new starters, visitors and specific employee needs.
• Maintain a visible and approachable presence, responding quickly and effectively to issues as they arise.
• Lead and coordinate colleagues and service teams supporting workplace operations.
• Set clear priorities and service standards and provide effective day-to-day leadership.
• Coordinate internal teams, contractors and external suppliers across workplace activity.
• Manage performance, workload and development for direct reports.
• Ensure appropriate cover and continuity across critical workplace services.
• Build strong working relationships across the business and ensure clear ownership and accountability.
• Own and manage the workplace operations budget, ensuring expenditure is controlled and aligned with business priorities.
• Develop annual and longer-term plans for workplace requirements, maintenance, equipment, services and future investment.
• Manage key workplace service providers and vendors, including cleaning, window cleaning, security, reception and other facilities-related suppliers.
• Set clear expectations, monitor supplier performance and challenge cost, service levels and value for money.
• Manage quotations, supplier selection, works coordination and business cases for workplace investment, upgrades and changes.
• Provide clear input into wider business planning around workplace capacity, services, costs and operational requirements.
• Anticipate future workplace needs and ensure requirements are planned rather than managed reactively.
• Coordinate internal and external events hosted by Dunnes Stores.
• Manage larger or higher-profile events, including brand ambassador activity, launches and external events hosted on site.
• Coordinate event logistics including venue preparation, suppliers, catering, equipment and stakeholders.
• Ensure events are delivered professionally and reflect the Dunnes Stores brand and culture.

Skills

Facilities management

Budget management

People leadership

Vendor management

Organisation

Attention to detail

Problem solving

Communication

Stakeholder management

Independence

Service mindset

Job description

Dunnes Stores is seeking an experienced Head Office Facilities Manager to oversee day-to-day operations and drive continuous improvement at the Dunnes Stores Head Office. The role balances hands-on delivery with strategic planning, cost management and leadership of a facilities team.

You will manage workplace operations, vendor relationships, events, accessibility and office experience, ensuring a high-quality, professional environment for employees and visitors.