Senior Global User Researcher – Hybrid (Dublin)

Meetborderless; Dublin; Hybrid; EUR 87,000 - 106,000; Full time

Benefits offered by this job

Hybrid work model

34 days annual leave

€1,200 learning budget

Private healthcare

Pension scheme

Wellbeing benefits

Job summary

Monzo in Dublin is seeking a Senior User Researcher to lead customer-focused research across our Ireland initiatives. You will collaborate with cross-functional teams and global researchers to identify key opportunities, run usability tests, and shape product experiences for a mobile-first bank.

The role emphasizes process setup, rigorous study design, and measurable impact on growth. You will influence decisions, mentor teammates, and advance our research function within a hybrid Dublin

Qualifications

• Hands-on experience with exploratory and evaluative qualitative research methods.
• Experience leading research in multidisciplinary teams and shaping product direction.
• Ability to run user testing in varied settings, including mobile-focused contexts.

Responsibilities

• Build and nurture a customer-obsessed research culture within the team.
• Collaborate with global researchers to deliver high-impact work for Ireland.
• Help hire researchers and potentially design and other roles.
• Champion research that informs product decisions across markets.
• Prioritise work based on user needs and impact on customers.

Skills

User research

Qualitative research

Quantitative research

Multidisciplinary teamwork

User testing

Storytelling & facilitation

Job description

Monzo in Dublin is seeking a Senior User Researcher to lead customer-focused research across our Ireland initiatives. You will collaborate with cross-functional teams and global researchers to identify key opportunities, run usability tests, and shape product experiences for a mobile-first bank.

The role emphasizes process setup, rigorous study design, and measurable impact on growth. You will influence decisions, mentor teammates, and advance our research function within a hybrid Dublin