Hall Porter (Full Time)

The Merrion Hotel, Dublin; Dublin; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Free uniform cleaning

Bike to work scheme

Discounted parking in the city

Health and dental insurance

Contributory pension plan

Increased holiday entitlement

Recommend a Friend bonus

Employee discounts for room nights

Employee Assistance Programme

Job summary

The Merrion, a luxury hotel in Dublin, is seeking a service-driven Hall Porter to join the Concierge Team. You will welcome guests, assist with luggage, deliver items, and help with car park operations in a five-star environment.

We value excellent communication, team spirit, and a passion for service. Training is provided and the role offers engaging opportunities within a prestigious hotel group.

Qualifications

• Experience in a 4- or 5-star hotel Front Office or Concierge department.
• Excellent communication and presentation skills.
• Strong guest service orientation and ability to engage with guests.

Responsibilities

• Welcome all guests to the hotel.
• Assist guests with luggage storage, delivery and collection.
• Deliver newspapers, correspondence and packages to guest bedrooms.
• Safely dispatch guests' vehicles to and from the hotel car park.
• Provide information to hotel guests as requested.
• Assist guests with information on local attractions and facilities.

Skills

Front Office/Concierge

Communication skills

Guest service

Teamwork

Organisational skills

Service excellence

Dublin city knowledge

Tools

Opera PMS

Job description

The Merrion, one of Dublin's finest luxury hotels, a member of the Leading Hotels of the World, is recruiting for full time Hall Porter to join our professional and friendly Concierge Team.

Centrally located in Dublin within easy reach of public transport, this role will offer you the opportunity to work in a beautiful hotel where the highest of standards are in place and where you have all the tools you need to do your job. Working alongside an experienced team, you will be offered plenty of training. This is a really rewarding role on a team where you can be assured of a warm welcome.

Working 5 days per week, (39 hours) - weekdays and weekend work is required.

• Competitive pay rates
• Free meals on duty
• Free cleaning of company provided uniforms
• Travel and Bike to Work - Tax saving Schemes, discounted parking in the city
• Health and Dental Insurance payments
• Contributory Pension Plan
• Increased holiday entitlement with length of service
• Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme - free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members

The Role

We are looking for a service driven individual to join our five star Team. This is a fantastic opportunity to either begin or continue your career in one of the Leading Hotels of the World. Working with a professional and welcoming Team you will be part of creating Merrion Moments for our guests and colleagues with your main duties including to:

• Welcome all guests to the hotel.
• Assist guest with storage, delivery and collection of luggage.
• Deliver newspapers, correspondence and packages to guest bedrooms.
• Safely dispatch guests vehicles to and from the Hotel car park.
• Provide information to hotel guests as requested.
• Assist guests with information on tourist attractions and facilities.
• Keep front of house and back of house areas neat and tidy.
• Deal with chauffeur and taxi drivers, tour guides and couriers and keeping the front of the hotel organised.
• Park & retrieve guests' vehicles.

The successful candidate will:

• Have previous experience in a 4 or 5* hotel in the Front Office or Concierge Department.
• Have the drive and talent to grow within our dynamic and service driven environment
• Have excellent communication and presentation skills.
• Be knowledgeable about Dublin city and surrounding areas.
• Have previous guest service experience.
• Work well in a team.
• Enjoy guest contact and communicate confidently with them
• Demonstrate excellent organisational skills.
• Have a genuine passion for service excellence.
• Be computer literate and have knowledge of Opera or equivalent.

Who We Are Looking For

A candidate with the ability to be professional and communicate courteously and effectively with guests and colleagues alike. Your enthusiasm will be infectious and will instill confidence in the services offered.

Shift Work & Flexibility Are Required For This Position.

A full, clean & valid driver's license is of competitive advantage.

About The Merrion

The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.