Guest Services Ambassador - Front Desk & Events

Chartwells Independent; Dublin; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Financial freedom

Pension scheme

Wellbeing programs

Learning opportunities

WOW Awards

Community day off

Job summary

Rapport Guest Services is seeking a Guest Services Ambassador for the Dublin office. You will warmly welcome guests, manage bookings for the client suite, guide arrivals, and collaborate with on-site partners to deliver a seamless workplace experience.

The role includes front-of-house duties, handling calls on the switchboard, and supporting events. A polished, flexible team player with strong communication will thrive in this client-focused environment.

Qualifications

• Experience in reception or front-of-house welcome.
• Corporate or luxury environment experience preferred.
• Excellent communication and professional interactions.

Responsibilities

• Register all visitors upon arrival and ensure smooth check-in.
• Answer and direct all incoming calls via the switchboard.
• Take bookings for the client suite and liaise with service providers.
• Ensure smooth running of events in the client suite.
• Conduct regular floor walks and boardroom checks.
• Maintain a welcoming front-of-house environment.
• Assist with general reception queries with professional responses.
• Support client events as required by the business.
• Collaborate with partner teams for a unified service approach.

Skills

Front-of-house

Reception

Customer service

Communications

Teamwork

Flexibility

Switchboard

Tools

Switchboard

Job description

Rapport Guest Services is seeking a Guest Services Ambassador for the Dublin office. You will warmly welcome guests, manage bookings for the client suite, guide arrivals, and collaborate with on-site partners to deliver a seamless workplace experience.

The role includes front-of-house duties, handling calls on the switchboard, and supporting events. A polished, flexible team player with strong communication will thrive in this client-focused environment.