Guest Services Ambassador | Front Desk & Events

Rapport Guest Services; Dublin; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Travel discounts

Life insurance

Pension plan

Wellness program

Eye exam voucher

Paid day off

On-site dining

Learning & development

Job summary

Rapport Guest Services is seeking a Guest Services Ambassador to join the Dublin team, delivering warm welcomes, managing visitor check-ins, and coordinating room bookings. This full-time, permanent role offers a 40-hour week, Monday to Friday, with a €35,506 annual salary.

You’ll work closely with on-site partners to ensure a seamless client experience, contributing to a premium workplace environment. The ideal candidate is guest-focused, confident, and adaptable, with reception or

Qualifications

• Preferably have previous reception or front-of-house experience, ideally within a corporate or luxury environment.
• Be naturally welcoming, approachable, and confident.
• Be flexible, open to change and good at thinking on their feet.
• Have excellent communication skills, ensuring clear and professional interactions.
• Enjoy being part of a team, in a role where teamwork is crucial to success.

Responsibilities

• Register all visitors upon arrival, ensuring a smooth check-in process.
• Answer and direct all in-coming calls via the switchboard.
• Take new bookings for the client suite and liaise between the client and other service providers.
• Ensure smooth running order of events in the client suite.
• Conduct regular floor walks and boardroom checks to ensure they are well-maintained and ready for the next meeting.
• Maintain a welcoming and professional front-of-house environment.
• Assist with general reception queries, providing helpful and professional responses.
• Support client events as required by the business.
• Collaborate effectively with partner teams to foster a unified “one-team” service approach.

Skills

Reception experience

Front-of-house

Communication skills

Teamwork

Flexibility

Organizational skills

Job description

Rapport Guest Services is seeking a Guest Services Ambassador to join the Dublin team, delivering warm welcomes, managing visitor check-ins, and coordinating room bookings. This full-time, permanent role offers a 40-hour week, Monday to Friday, with a €35,506 annual salary.

You’ll work closely with on-site partners to ensure a seamless client experience, contributing to a premium workplace environment. The ideal candidate is guest-focused, confident, and adaptable, with reception or