Corporate Receptionist

Chartwells Independent; Dublin; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Financial freedom

Pension scheme

Wellbeing programs

Learning opportunities

WOW Awards

Community day off

Job summary

Rapport Guest Services is seeking a Guest Services Ambassador for the Dublin office. You will warmly welcome guests, manage bookings for the client suite, guide arrivals, and collaborate with on-site partners to deliver a seamless workplace experience.

The role includes front-of-house duties, handling calls on the switchboard, and supporting events. A polished, flexible team player with strong communication will thrive in this client-focused environment.

Qualifications

• Experience in reception or front-of-house welcome.
• Corporate or luxury environment experience preferred.
• Excellent communication and professional interactions.

Responsibilities

• Register all visitors upon arrival and ensure smooth check-in.
• Answer and direct all incoming calls via the switchboard.
• Take bookings for the client suite and liaise with service providers.
• Ensure smooth running of events in the client suite.
• Conduct regular floor walks and boardroom checks.
• Maintain a welcoming front-of-house environment.
• Assist with general reception queries with professional responses.
• Support client events as required by the business.
• Collaborate with partner teams for a unified service approach.

Skills

Front-of-house

Reception

Customer service

Communications

Teamwork

Flexibility

Switchboard

Tools

Switchboard

Job description

We’re looking for a Guest Services Ambassador to join our Rapport team, based at our client’s prestigious office in Dublin. You’ll be part of a close‑knit team of seven Ambassadors, all passionate about delivering exceptional service to clients and their visitors.

As a Guest Services Ambassador, you’ll warmly welcome guests, support meeting room bookings within the client suite, guide visitors on arrival and work closely with on‑site service partners to ensure a seamless experience throughout the workplace.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 8 AM to 7 PM, with flexibility as per business needs)

Salary:€35,506 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting). In addition, subsidised prices at our café and two restaurants on site.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities:

• Register all visitors upon arrival, ensuring a smooth check-in process.
• Answer and direct all in-coming calls via the switchboard.
• Take new bookings for the client suite and liaise between the client and other service providers.
• Ensure smooth running order of events in the client suite.
• Conduct regular floor walks and boardroom checks to ensure they are well-maintained and ready for the next meeting.
• Maintain a welcoming and professional front-of-house environment.
• Assist with general reception queries, providing helpful and professional responses.
• Support client events as required by the business.
• Collaborate effectively with partner teams to foster a unified “one-team” service approach.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Preferably have previous reception or front-of-house experience, ideally within a corporate or luxury environment.
• Be naturally welcoming, approachable, and confident.
• Be flexible, open to change and good at thinking on their feet.
• Have excellent communication skills, ensuring clear and professional interactions.
• Enjoy being part of a team, in a role where teamwork is crucial to success.
• Demonstrate strong organisational skills, attention to detail, and the ability to juggle multiple priorities effectively.
• Thrive in a dynamic, client-focused environment, bringing energy, responsibility, and a positive attitude to every task.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.