Guest Reservations Specialist | Flexible Hours & Perks

Radisson Blu Hotel Athlone; Athlone, Bigmeadow; On-site; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Pension contributions

Employee Assistance Programme

Team member discounts on accommodation

Training and development opportunities

Flexible scheduling options

Job summary

Radisson Blu Hotel Athlone is seeking a friendly Reservations Agent to be the first point of contact for guests, handling bookings via phone, email and online channels with a focus on service excellence.

You will process reservations, suggest upgrades and packages, and ensure accuracy while maintaining strong knowledge of hotel policies and local attractions to enhance guest experience.

Qualifications

• 1 year in reservations or similar role, hospitality preferred.
• Excellent communication and interpersonal skills.
• Proficient with reservation software and Opera PMS.
• Strong organisational skills and the ability to multitask.
• Positive and welcoming attitude focused on guest satisfaction.
• Able to work independently and in a team.

Responsibilities

• Answer calls, emails and online inquiries about reservations.
• Assist guests with booking rooms, processing payments and confirming details.
• Offer room upgrades, packages, and services to enhance the guest experience.
• Handle reservation modifications and cancellations efficiently and courteously.
• Maintain accurate reservation records and ensure policy compliance.
• Provide information about hotel amenities and local attractions.
• Build rapport with guests and address concerns promptly.
• Contribute to maximizing occupancy and revenue.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Organisational skills

Teamwork

Tools

Opera

Job description

Radisson Blu Hotel Athlone is seeking a friendly Reservations Agent to be the first point of contact for guests, handling bookings via phone, email and online channels with a focus on service excellence.

You will process reservations, suggest upgrades and packages, and ensure accuracy while maintaining strong knowledge of hotel policies and local attractions to enhance guest experience.