Guest Reservations Specialist – Elevate Stays

Lyrath Estate; Kilkenny; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Meal on duty

Free on-site parking

Staff accommodation discount

Friends & Family rate discount

Spa discount

Job summary

Lyrath Estate Hotel in Kilkenny is seeking an Experienced Reservations Agent to maximise revenue and guest satisfaction by handling and processing reservations under the direction of the Revenue Manager.

The role requires flexibility to work mornings, evenings, weekends and public holidays, with training provided on Hotsoft and other systems. A strong customer service ethos and team orientation are essential for success in this busy environment.

Qualifications

• Experience in a reservations role within hospitality.
• Hotsoft experience is a plus but not required, as training will be provided.
• Strong oral and written communication skills are essential.
• High level of computer literacy and ability to work in a busy team environment.

Responsibilities

• Handle reservations inquiries and process bookings professionally within required timeframes.
• Upsell hotel services and packages to maximise revenue.
• Accurately input, update and manage bookings in the reservation system.
• Collaborate with reception, sales and housekeeping to ensure smooth guest stays.
• Maintain knowledge of room types, packages, facilities and local attractions.
• Assist with group bookings and corporate accounts as required.
• Follow departmental procedures to maintain high service standards.

Skills

Reservations experience

Communication skills

Computer literacy

Teamwork

Hospitality mindset

Tools

Hotsoft

Job description

Lyrath Estate Hotel in Kilkenny is seeking an Experienced Reservations Agent to maximise revenue and guest satisfaction by handling and processing reservations under the direction of the Revenue Manager.

The role requires flexibility to work mornings, evenings, weekends and public holidays, with training provided on Hotsoft and other systems. A strong customer service ethos and team orientation are essential for success in this busy environment.