Reservations Agent - Fully Flexible

Lyrath Estate Hotel; Kilkenny; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free meals

On-site parking

Accommodation discount

Friends & family rate

Spa discounts

Referral programme

Education assistance

Christmas savings

Job summary

Lyrath Estate Hotel in Kilkenny is seeking an Experienced Reservations Agent to maximise revenue and guest satisfaction by handling guest reservations under the direction of the Revenue Manager.

You must be fully flexible to work mornings, evenings, weekends and public holidays. The role requires prior reservations experience, strong communication skills, and the ability to work well within a busy team environment.

Qualifications

• Experience in a Reservations role.
• Positive outlook with hospitality focus.
• Customer-facing experience essential.
• Strong written and spoken communication.
• Good computer literacy and systems knowledge.

Responsibilities

• Handle telephone, email and online reservations promptly and professionally.
• Maximise room sales and revenue through upselling of hotel services and packages.
• Input, update and manage guest bookings in the reservation system.
• Liaise with front office, sales and housekeeping to ensure smooth stays.
• Maintain knowledge of room types, facilities and local attractions.
• Assist with group bookings and corporate accounts as required.

Skills

Reservation experience

Customer service

Phone & email handling

Computer literacy

Tools

Hotsoft

Job description

Location: On site / Kilkenny, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Reservations
Salary: Negotiable salary

We have an exciting opportunity for an Experienced Reservations Agent to join the team at the award winning 5-Star Lyrath Estate Hotel in Kilkenny.

Objective of the Role:

The Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.

To be considered for this role, you must be fully flexible to work a range of shifts including Mornings, Evenings, Weekends and Public Holidays.

Main Responsibilities of the Role:

• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
• To ensure that we maximise yield through occupancy and rate.
• To liaise with reception to resolve any queries from guest billing.
• Handle telephone, email, and online reservation enquiries promptly and professionally
• Maximise room sales and revenue by upselling hotel services and packages
• Accurately input, update, and manage guest bookings in the reservation system
• Respond to guest queries and requests in a timely and friendly manner
• Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
• Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
• Assist with group bookings and corporate accounts as required
• Follow all departmental procedures and policies to maintain high service standards

The Successful Candidate:

• Must have previous experience in a Reservations Role
• Previous use of Hotsoft is an advantage but not essential as full training will be provided.
• Must have a positive outlook and a passion for hospitality and guest satisfaction
• Must have previous experience in a customer facing role
• Strong oral and written communication skills are essential
• Must have a high level of computer literacy
• Must be able to work in a busy team environment

What we offer:

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme
• Educational Assistance Programme