Reservations Agent - Fully Flexible

Lyrath Estate; Kilkenny; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Meal on duty

Free on-site parking

Staff accommodation discount

Friends & Family rate discount

Spa discount

Job summary

Lyrath Estate Hotel in Kilkenny is seeking an Experienced Reservations Agent to maximise revenue and guest satisfaction by handling and processing reservations under the direction of the Revenue Manager.

The role requires flexibility to work mornings, evenings, weekends and public holidays, with training provided on Hotsoft and other systems. A strong customer service ethos and team orientation are essential for success in this busy environment.

Qualifications

• Experience in a reservations role within hospitality.
• Hotsoft experience is a plus but not required, as training will be provided.
• Strong oral and written communication skills are essential.
• High level of computer literacy and ability to work in a busy team environment.

Responsibilities

• Handle reservations inquiries and process bookings professionally within required timeframes.
• Upsell hotel services and packages to maximise revenue.
• Accurately input, update and manage bookings in the reservation system.
• Collaborate with reception, sales and housekeeping to ensure smooth guest stays.
• Maintain knowledge of room types, packages, facilities and local attractions.
• Assist with group bookings and corporate accounts as required.
• Follow departmental procedures to maintain high service standards.

Skills

Reservations experience

Communication skills

Computer literacy

Teamwork

Hospitality mindset

Tools

Hotsoft

Job description

We have an exciting opportunity for an Experienced Reservations Agent to join the team at the award winning 5-Star Lyrath Estate Hotel in Kilkenny.

Objective of the Role:

The Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.

To be considered for this role

you must be fully flexible to work a range of shifts including Mornings, Evenings, Weekends and Public Holidays.

Main Responsibilities of the Role:

• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
• To ensure that we maximise yield through occupancy and rate.
• To liaise with reception to resolve any queries from guest billing.
• Handle telephone, email, and online reservation enquiries promptly and professionally
• Maximise room sales and revenue by upselling hotel services and packages
• Accurately input, update, and manage guest bookings in the reservation system
• Respond to guest queries and requests in a timely and friendly manner
• Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
• Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
• Assist with group bookings and corporate accounts as required
• Follow all departmental procedures and policies to maintain high service standards

The Successful Candidate:

• Must have previous experience in a Reservations Role
• Previous use of Hotsoft is an advantage but not essential as full training will be provided.
• Must have a positive outlook and a passion for hospitality and guest satisfaction
• Must have previous experience in a customer facing role
• Strong oral and written communication skills are essential
• Must have a high level of computer literacy
• Must be able to work in a busy team environment

What we offer:

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme
• Educational Assistance Programme