Front Desk & Guest Experience Specialist

Hodson Bay Hotel; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Equal opportunities employer

Accommodations available upon request

Job summary

The Hodson Bay Group, in partnership with Hyatt Centric Dublin, is seeking a Receptionist to warmly welcome guests and manage seamless check-ins/outs. This role requires reliable cash handling, accurate input into the system, and strong communication to assist guests with services, directions, and local attractions.

Ideal candidates will have prior hotel receptionist experience, Opera Cloud proficiency, and the ability to multitask under pressure.

Qualifications

• Previous Opera Cloud experience is required.
• Previous experience as a Receptionist in a hotel.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Process guests check-ins and check-outs efficiently and ensure accurate billing
• Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions
• Handle phone, email, and online bookings, ensuring accurate input into the system
• Carry out all Reception duties as per the agreed standards
• Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly
• Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalated to management if necessary
• Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP’s and allocations
• Handle cash, credit, and other payment transactions accurately
• Coordinate with maintenance, and other departments to meet guest needs
• Deal with Lost Property as per hotel policy

Skills

Communication skills

Interpersonal skills

Flexibility

Job description

The Hodson Bay Group, in partnership with Hyatt Centric Dublin, is seeking a Receptionist to warmly welcome guests and manage seamless check-ins/outs. This role requires reliable cash handling, accurate input into the system, and strong communication to assist guests with services, directions, and local attractions.

Ideal candidates will have prior hotel receptionist experience, Opera Cloud proficiency, and the ability to multitask under pressure.