Guest Reservations & Events Specialist

Hollybank Trustees Ltd; Leinster; On-site; EUR 26,000 - 34,000; Full time

Job summary

Hodson Bay Group is seeking a Reservations Agent for its Dublin-based Reservations & Events Office. The role requires managing reservations across phone, email, and booking platforms, with strong communication and organizational skills.

The successful candidate will handle group enquiries, upsell rooms and facilities, and contribute to occupancy and rate goals in a busy hotel environment.

Qualifications

• Fluent written and spoken English; additional languages a plus.
• Legally able to work in Ireland and reside in Dublin; onsite role 5 days a week.
• Strong written and verbal communication skills; ability to multitask and prioritise.

Responsibilities

• Monitor and respond to questions via our booking platforms and update OTA extranets for modifications, cancellations and no-shows.
• Handle incoming telephone calls for reservations and room enquiries promptly and with proper telephone etiquette.
• Respond to all incoming email reservations and group enquiries, including support with group rooming lists and billing handovers.
• Take reservations accurately and in a helpful, friendly manner, using our booking platforms.
• Review availability and booking availability.
• Upsell rooms, packages and hotel facilities, and recognise World of Hyatt members at time of booking.
• Assist with events administration functions as needed.

Skills

Communication skills

English fluency

Multitasking

Detail oriented

Email handling

Sales mindset

Tools

Opera Cloud PMS

OTA extranets

Job description

Hodson Bay Group is seeking a Reservations Agent for its Dublin-based Reservations & Events Office. The role requires managing reservations across phone, email, and booking platforms, with strong communication and organizational skills.

The successful candidate will handle group enquiries, upsell rooms and facilities, and contribute to occupancy and rate goals in a busy hotel environment.