Reservations & Events Agent: Guest Focus & Upsell

Hyatt Centric The Liberties Dublin; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Hyatt Centric The Liberties Dublin is seeking a detail‑oriented Reservations Agent to manage daily bookings, coordinate with platforms and guests, and support occupancy and rate goals from our Reservations & Events office. You will respond to inquiries by phone and email, upsell rooms and packages, and handle group reservations with accuracy.

You will be fluent in English, capable of multitasking, and comfortable in an office‑based, computer‑driven environment.

Qualifications

• Legally able to work in Ireland and reside in Dublin; onsite 5 days a week.
• Previous experience in hotel reservations, front office or administration; 4-star or similar is an advantage.
• Fluent written and spoken English; additional languages a plus.
• Strong written and verbal communication skills.
• Ability to multitask and prioritise daily responsibilities.
• Detail-oriented with excellent organisational skills.
• Proficient in email handling and customer service with a sales mindset.
• Comfortable in an office-based, computer-driven role.

Responsibilities

• Monitor and respond to questions on booking platforms and update extranets for changes.
• Handle incoming calls for reservations and room enquiries promptly and professionally.
• Respond to email reservations and group enquiries, including group rooming lists and billing handovers.
• Take reservations accurately and helpfully using booking platforms.
• Review and check availability, and upsell rooms and packages.
• Upsell hotel facilities and recognise World of Hyatt members at booking.
• Assist with events administration when needed in the events & reservations office.

Skills

Hotel reservations experience

Customer service

Communication skills

Multitasking

Sales mindset

Tools

Opera Cloud PMS

CRS/OTA platforms

Job description

Hyatt Centric The Liberties Dublin is seeking a detail‑oriented Reservations Agent to manage daily bookings, coordinate with platforms and guests, and support occupancy and rate goals from our Reservations & Events office. You will respond to inquiries by phone and email, upsell rooms and packages, and handle group reservations with accuracy.

You will be fluent in English, capable of multitasking, and comfortable in an office‑based, computer‑driven environment.