Guest Relations Manager - Full Time - Anantara The Marker Dublin

Minor Hotels Europe and Americas

Dublin

Sur place

EUR 35 000 - 42 000

Plein temps

Il y a 2 heures

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Avantages offerts par ce poste

Competitive salary

Career progression

Employee rates at Minor Hotels

Meals on duty

Recognition awards

Employee assistance program

Uniforms provided and laundered

Résumé du poste

Anantara The Marker Dublin Hotel, part of Minor Hotels, seeks a dedicated hospitality professional to uphold luxury standards and superb guest experiences. The role focuses on guest relations, VIP service, and quality audits in a dynamic Dublin setting.

Candidates should be prepared to respond quickly to guest feedback, coordinate with department teams, and maintain Brand/LQA standards across rooms and public areas at this flagship property.

Qualifications

Thai culture knowledge valued.
Right to work in Ireland/EU required.

Responsabilités

Drive quality for the hotel.
Carry out two audits per shift to ensure LHQA.
Complete handover at start/end of shift and fill Guest Relations Handover report.
Ensure department managers act on guest feedback promptly.
Communicate VIP arrivals to all departments and greet VIP guests on arrival.
Inspect VIP rooms for Brand/LQA standards and arrange amenities.
Prepare VIP amenities and welcome cards for rooms via In Room Dining.
Cover MOD shifts.
Respond to guest feedback and surveys within 24 hours.
Address guest complaints and prevent recurrences.
Manage VIP requests and update MOD gameplan.

Connaissances

Thai culture knowledge

Hospitality service

Guest relations

Communication skills

Description du poste

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

Job Description

Company Description

Specific Duties

To drive quality for the hotel
To carry out two audits per shift to ensure LHQA is achieved by all team members.
To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
Communicate all VIP arrivals, VIP’s in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
To prepare VIP amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
To cover MOD shifts.
To answer all guest feedback/surveys and responses in timely manner within 24 hours.
To act immediately on in stay surveys and respond to guests.
To deal with and follow on guest complaints and issues and prevent them for future.
Manage all VIP requests.
To regularly follow and update MOD gameplan.

Management responsibilities

To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
To deliver excellent care to our guests;
To ensure that the ambience in departments (lights, music and temperature) are controlled;
To report defective materials and equipment to the appropriate departments;
Ensure that all new initiatives are implemented in the agreed time frame;
To ensure a consistently high level of security is well maintained throughout the Hotel;
To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to prevent
reoccurrences;
To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
To provide support where necessary in other areas of the Hotel; Drives business results through revenue growth and cost savings efficiency.

Knowledge of Thai culture will be valued

Must also currently have the right to work Full time in Ireland / EU.

Specific Duties

To drive quality for the hotel
To carry out two audits per shift to ensure LHQA is achieved by all team members.
To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
Communicate all VIP arrivals, VIP’s in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
To prepare VIP amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
To cover MOD shifts.
To answer all guest feedback/surveys and responses in timely manner within 24 hours.
To act immediately on in stay surveys and respond to guests.nul
To deal with and follow on guest complaints and issues and prevent them for future.
Manage all VIP requests.
To regularly follow and update MOD gameplan.