Front Desk Supervisor - Full Time - Anantara The Marker Dublin Hotel

Minor Hotels Europe and Americas; Dublin; On-site; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Sunday premium rates

Refer a Friend bonus

Excellent staff rates

eLearning platform

Holiday entitlement

Meals on duty

Recognition awards

EAP

Uniforms dry-cleaning

Job summary

Anantara The Marker Dublin Hotel is seeking a Front Office Supervisor to lead guest service in a luxury setting. You will oversee front desk operations, maintain LHQA standards, and ensure a confident, professional service for all guests.

Candidates must have 1–2 years of reception experience in a luxury hotel and the right to work in Ireland. We offer €34,000 gross per year, premium rates for Sunday work, staff benefits at over 350 Minor Hotels properties, meals on duty, and career development

Qualifications

• Must have right to work in Ireland/EU full time.
• 1–2 years experience on reception in a luxury hotel.
• Knowledge of Thai culture is valued.

Responsibilities

• Oversee front desk operations and maintain LHQA targets.
• Ensure a high level of service and professional conduct for guests.
• Support recruitment, training and daily briefings within the Front Office team.

Skills

Front desk operations

Guest service

Team leadership

Job description

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department asFront Office Supervisor. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

Specific Duties

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To carry out departmental audits to ensure LHQA is achieved by all team members.
• To ensure that the Hotel’s Vision & Mission statement is communicated to the team
• To ensure that areas of responsibility are clean and well-maintained.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• To ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required.
• To ensure there is management presence in all departments at all times.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
• To ensure departmental sales are achieved in line with the hotel budget
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
• To drive business results through revenue growth and cost savings efficiency.

People

• To assist in the recruitment and selection of team members.
• To appraise all team members in accordance with the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook and clock in and out
• To ensure departmental daily briefings are carried out at relevant times.
• To ensure that all team members adhere to the hotel’s grooming procedures.
• To identify and develop key team members and develop a succession plan in conjunction with People & Culture.
• To train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.

MUST currently have the right to work in Ireland / EU full time.

1-2 Years experience on reception in a luxury hotel.

Knowledge of Thai Culture is valued

References:

All employment offers are made subject to us receiving two satisfactory references

We will not ask for reference details until you reach the interview stage

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Front Office Supervisor. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

Specific Duties

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To carry out departmental audits to ensure LHQA is achieved by all team members.
• To ensure that the Hotel’s Vision & Mission statement is communicated to the team
• To ensure that areas of responsibility are clean and well-maintained.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• To ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required.
• To ensure there is management presence in all departments at all times.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
• To ensure departmental sales are achieved in line with the hotel budget
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
• To drive business results through revenue growth and cost savings efficiency.

What do we have to offer you:

• €34,000 gross per year
• Premium rates for Sunday work
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of MInor Holes.
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to the eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support
• Complimentary provision and laundry of uniforms