Guest Relations Manager - Full Time - Anantara The Marker Dublin

Minor Hotels; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Anantara The Marker Dublin Hotel in Dublin is seeking a Guest Relations Manager to lead the luxury guest experience on a full-time basis. The role focuses on delivering world-class service and maintaining LHQA standards across all guest touchpoints.

You will drive quality, manage VIP services, and respond to guest feedback promptly with cross-department coordination to ensure excellence in every stay.

Qualifications

• Ability to deliver a high level of service in a confident and professional manner.
• Must currently have the right to work full time in Ireland / EU.

Responsibilities

• Drive quality for the hotel.
• Carry out two audits per shift to ensure LHQA is achieved by all team members.
• Complete a full handover at the start and end of each shift and the Guest Relations Handover report is completed.
• Ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
• Communicate all VIP arrivals, VIP's in house to all departments to ensure that they receive the highest level of service and are greeted on arrival.
• Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
• Prepare VIP amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
• Answer all guest feedback/surveys and responses in timely manner within 24 hours.
• Act immediately on in stay surveys and respond to guests.
• Deal with and follow on guest complaints and issues and prevent them for future.
• Manage all VIP requests.
• Regularly follow and update MOD gameplan.

Skills

Thai culture

Job description

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Guest Relations Manager - Full Time - Anantara The Marker Dublin

Date: Sep 16, 2026

Location:
Dublin, IE Ireland

Department: Guest Relations

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

Job Description

Specific Duties

• To drive quality for the hotel
• To carry out two audits per shift to ensure LHQA is achieved by all team members.
• To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
• To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• Communicate all VIP arrivals, VIP's in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
• Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
• To prepare VIP amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
• To answer all guest feedback/surveys and responses in timely manner within 24 hours.
• To act immediately on in stay surveys and respond to guests.
• To deal with and follow on guest complaints and issues and prevent them for future.
• Manage all VIP requests.
• To regularly follow and update MOD gameplan.

Management responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
• To ensure that the ambience in departments (lights, music and temperature) are controlled;
• To report defective materials and equipment to the appropriate departments;
• Ensure that all new initiatives are implemented in the agreed time frame;
• To ensure a consistently high level of security is well maintained throughout the Hotel;
• To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences;
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
• To provide support where necessary in other areas of the Hotel; Drives business results through revenue growth and cost savings efficiency.
  

Knowledge of Thai culture will be valued

Must also currently have the right to work Full time in Ireland / EU.

Qualifications

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.

Must also currently have the right to work Full time in Ireland / EU.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged.