Receptionist - Anantara The Marker Dublin

Minor Hotels Europe and Americas; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Premium Sunday rates

Refer a Friend €500 bonus

Employee room rates worldwide

Unlimited eLearning access

Long service holiday entitlement

Meals on duty

Employee recognition awards

Mental health support

Uniforms provided

Job summary

Anantara The Marker Dublin Hotel is recruiting a Receptionist to join the Front Office team in Dublin. The role requires delivering a high level of guest service with a confident, professional demeanor.

You will help with check-in/check-out, handle guest inquiries and ensure the reception area remains welcoming and efficient. Benefits include competitive rates for Sunday work, a Refer a Friend bonus, worldwide employee room rates, and access to the hotel's eLearning platform.

Qualifications

• Experience delivering high levels of guest service.
• Strong verbal and written communication.
• Ability to stay calm and composed in busy periods.

Responsibilities

• Welcome guests with a warm, professional greeting.
• Answer phone calls and emails promptly and courteously.
• Assist with check-in/check-out and guest inquiries.
• Maintain reception area clean and organized.
• Support other front office tasks as needed.

Skills

Customer service

Communication skills

Professionalism

Job description

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Receptionist.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.

What do we have to offer you:

• Premium rates for Sunday work
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
• Excellent Room Employee Rates in over 350 Minor properties worldwide
• Unlimited access to our eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support
• Complimentary provision and laundry of uniforms

General responsibilities

• ToensurethehotelachievestheLeadingHotelsoftheWorldQuality Assurancetargetsandthatthehigheststandardsofluxuryandquality are delivered consistently to our guests.
• TohaveanunderstandingoftheHotel’sVision&Missionstatement as communicated to the team
• Toensurethatareasofresponsibilityarecleanandwellmaintained and cleaning checklists are adhered to.
• Toensurethattheambienceindepartments(lights,musicand temperature) are controlled.
• Tobevigilant throughout theHotel to promotesecurity
• Tohavestrong productknowledgeof allareas of thehotel.
• Toacceptaflexibleworkschedulenecessaryforuninterruptedservice to Hotel guests and to maintain flexibility within teams.
• Toprovidesupportwherenecessaryinother areas of theHotel.
• Tocomplywiththehotelscashhandlingprocedure.

People

• ToattendappraisalreviewswhenrequestedbyHeadofDepartment
• Tounderstandand complywiththehotel’semployeehandbook
• Toattendmonthlydepartmentalmeetings/GeneralTeamMeetings, ECCM when required.
• Toadhereto thehotel’sgrooming procedures.
• ToclockinandoutoftheTimepointatthestartandfinishofeachshift and for breaks. To inform your manager if you did not receive your break entitlement.

Fire, Health & Safety

• Tocomplywiththehotel’sFireandEmergencyprocedures.
• TocomplywiththeHealth&Safetyregulationsofthehotel
• TocomplywiththeFoodHygieneregulationsofthehotel.
• Toensureallaccidentsandincidentsareinvestigatedandreportedin accordance with the hotel’s accident/ incident reporting procedure.
• Tosupportthehotel’sEnviromentalpolicybycomplyingwithwaste management and monitory energy efficiency.

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
• Provideachannelforcommunicationwithinthehoteltoeffectively deal with all telephone and email enquiries in a professional and courteous manner.
• Tobefullyawareofanymenuupdates,hotelpromotions,corporate promotions or special.
• Tobeknowledgeableand informedabout theintroduction ofproducts.
• Tocarryout cleaningasrequired.
• To liaise with other departments to ensure that all guest requests are attended to efficiently.

The above list is not exhaustive and may be added to in the future.

References:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR.

We will not ask for reference details until you reach the interview stage.

Knowledge of Thai culture will be valued.

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Receptionist.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.

General responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate departments.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To be vigilant throughout the Hotel to promote security
• To have strong product knowledge of all areas of the hotel.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotels cash handling procedure.

What do we have to offer you:

• Premium rates for Sunday work
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
• Excellent Room Employee Rates in over 350 Minor properties worldwide
• Unlimited access to our eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support
• Complimentary provision and laundry of uniforms