Luxury Reservations & Guest Services Specialist

Ballynahinch Castle Hotel & Estate; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free Onsite Gym

Employee Assistance Programme

Discount on Hotel and Relais & Chataé

Job summary

Ballynahinch Castle Hotel is seeking a Reception & Reservation Assistant to ensure our guests receive a warm welcome and are looked after with care and attention. The role involves managing reservations accurately, handling guest data, and upholding GDPR compliance while maintaining the hotel's brand standards.

Key duties include greeting guests and suppliers, coordinating with Front Office, F&B and Kitchen teams, managing check-ins/outs, and updating guest profiles to reflect preferences.

Responsibilities

• Greet guests, clients and suppliers in a courteous and welcoming manner when meeting them in person, online or by telephone.
• Process reservations completely and to the correct standard obtaining all essential data.
• Ensure GDPR compliance is upheld.
• Uphold the brand and reputation of the hotel at all times.
• Communicate information to Front Office, F&B and Kitchen teams to assist guest care and special requests.

Job description

Ballynahinch Castle Hotel is seeking a Reception & Reservation Assistant to ensure our guests receive a warm welcome and are looked after with care and attention. The role involves managing reservations accurately, handling guest data, and upholding GDPR compliance while maintaining the hotel's brand standards.

Key duties include greeting guests and suppliers, coordinating with Front Office, F&B and Kitchen teams, managing check-ins/outs, and updating guest profiles to reflect preferences.