Reception & Reservations Assistant

Ballynahinch Castle Hotel & Estate; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free Onsite Gym

Employee Assistance Programme

Discount on Hotel and Relais & Chataé

Job summary

Ballynahinch Castle Hotel is seeking a Reception & Reservation Assistant to ensure our guests receive a warm welcome and are looked after with care and attention. The role involves managing reservations accurately, handling guest data, and upholding GDPR compliance while maintaining the hotel's brand standards.

Key duties include greeting guests and suppliers, coordinating with Front Office, F&B and Kitchen teams, managing check-ins/outs, and updating guest profiles to reflect preferences.

Responsibilities

• Greet guests, clients and suppliers in a courteous and welcoming manner when meeting them in person, online or by telephone.
• Process reservations completely and to the correct standard obtaining all essential data.
• Ensure GDPR compliance is upheld.
• Uphold the brand and reputation of the hotel at all times.
• Communicate information to Front Office, F&B and Kitchen teams to assist guest care and special requests.

Job description

Ballynahinch Castle Hotel, one of Ireland's finest luxury castle hotels and a member of Relais & Chateaux. Set in a private 700-acre estate of woodland, rivers and walks in the heart of Connemara, Co. Galway. This authentic and unpretentious Castle Hotel stands proudly overlooking its famous salmon fishery, with a backdrop of the beautiful 12 Bens Mountain range. During your stay, relax in your beautifully appointed bedroom or suite with wonderful views, wake up to the sound of the river meandering past your window and enjoy breakfast in the elegant restaurant. The restaurant was awarded Ireland's Fine Dining Hotel Restaurant of the Year at the Gold Medal Awards in January 2024.

The role of the Reception & Reservation Assistant at Ballynahinch Castle Hotel is to ensure that all our guests receive a warm welcome, ensuring they are looked after and demonstrate care and attention to all our guests at all times.

Responsibilities

• To greet guests, clients and suppliers in a courteous and welcoming manner when meeting them in person, online or by telephone.
• Process reservations completely and to the correct standard obtaining all essential data.
• To ensure GDPR compliancy is upheld.
• To ensure the brand and reputation of the hotel are always upheld.
• Communicate with all departments - Front Office, F&B and Kitchen all information that may assist guest care and any special requests with dates and times.
• Maintain friendly guest care.
• Prepare for the days Arrivals and Departures
• Control Check-out ensuring that all bill settlements and cashiering is completed correctly.
• Check guest satisfaction and update the guest's profiles accordingly.

Benefits

• Free Onsite Gym
• Employee Assistance Programme
• Discount on Hotel and Relais & Chataeux stays
• Uniforms provided
• Superb subsidised staff accommodation