Luxury Front Office Manager – Guest Experience Leader

Château des Avenières; Cashel; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Bike to work scheme

Employee Assistance Program

Food allowance

Company events

Additional leave

Job summary

Cashel Palace Hotel in Cashel, Ireland, invites applications for a Front Office Manager to lead our Front Office team with a focus on five-star guest experiences. You will oversee reception, supervision, and guest services, coordinating with Housekeeping, Reservations, Food & Beverage and senior management to ensure a seamless guest journey.

The role requires strong leadership, budget awareness, and a passion for exceptional service.

Qualifications

• Asking for a minimum of 3 years in Front Office Management within luxury hotels.
• Proven ability to manage budgets and labour costs.
• Excellent communication and leadership capabilities.
• Experience with hotel property management systems (Hotsoft advantageous).

Responsibilities

• Lead the daily operation of the Front Office in line with luxury standards.
• Deliver outstanding guest experiences and act as brand ambassador.
• Ensure efficient check-in/check-out and guest service procedures.
• Develop the Front Office team through coaching and performance management.
• Drive guest satisfaction and service excellence.
• Monitor online reviews and service recovery opportunities.
• Oversee room allocation, guest preferences and VIP arrivals.
• Maximise revenue through upselling and effective room management.
• Maintain accurate administrative and financial procedures.
• Manage rosters, payroll and labour costs.
• Collaborate with Housekeeping, Reservations, F&B and Senior Management.
• Support leadership as Manager on Duty when required.

Skills

Front Office management

Leadership

Communication

Organisational skills

Education

Hospitality Management degree

Tools

Hotsoft

Job description

Cashel Palace Hotel in Cashel, Ireland, invites applications for a Front Office Manager to lead our Front Office team with a focus on five-star guest experiences. You will oversee reception, supervision, and guest services, coordinating with Housekeeping, Reservations, Food & Beverage and senior management to ensure a seamless guest journey.

The role requires strong leadership, budget awareness, and a passion for exceptional service.