Guest Experience & Reservations Concierge

Windward Management Ltd; Ulster; Remote; EUR 26,000 - 32,000; Part time

Benefits offered by this job

Excellent pay

Awards & recognition

Employee referral

Learning & development

Windward discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Gift for parents of newborn babies

PRSA pension

Job summary

Harvey's Point Hotel in Donegal is seeking a Receptionist/Reservations Agent to join a 4-star luxury team. The role offers part-time (3 days) or full-time hours with weekend shifts, delivering seamless check-in/out and guest service at the heart of our front desk.

You will handle phone reservations, manage guest inquiries, and assist with general office tasks while maintaining accuracy with room pricing and special offers. A customer-focused, well-presented communicator is essential.

Qualifications

• Experience handling front desk duties including check-in/out.
• Good command of English, written and spoken.
• Able to work under pressure in a fast-paced hotel environment.
• Willing to work rotating shifts including weekends.
• Experience with hotel revenue management systems is desirable.

Responsibilities

• Provide efficient reception experience with check-in/out and audits.
• Manage phone reservations and respond to customer queries.
• Deliver excellent service and build guest relationships.
• Address guest issues promptly and resolve them.
• Handle cash and follow company policies.
• Perform general office duties and maintain guest communications.
• Keep up-to-date with room prices and offers.

Skills

Reception skills

Customer service

Cash handling

Office administration

Hotel systems knowledge

Tools

Hotsoft PMS

Job description

Harvey's Point Hotel in Donegal is seeking a Receptionist/Reservations Agent to join a 4-star luxury team. The role offers part-time (3 days) or full-time hours with weekend shifts, delivering seamless check-in/out and guest service at the heart of our front desk.

You will handle phone reservations, manage guest inquiries, and assist with general office tasks while maintaining accuracy with room pricing and special offers. A customer-focused, well-presented communicator is essential.